Essay
UNIT 4 CUSTOMER SERVICE P4 RESPONSE LETTER
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- Institution
P4 TWO LETTERS VERY WELL WRITTEN. ALLOWED TO USE NAMES AND DATES.
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Complaint Letter Response:Accepting.
Alex Tarna
59 Timbercroft lane, London
14/01/2019
Dear Alex Tarna,
I was most concerned when I had received your letter regarding losing your
luggage dated on the 10/01/19. Thank you for going out of your way to
communicate about the problem that you had so that we could be aware of the
situation.
I apologise for any inconvenience/the way you were treated/the bad experience,
and as you know SWISSPORT does not tolerate any dissatisfaction of our
customers. We pride ourselves in responding to any customer concerns and
dealing with them to ensure the same incident does not occur. Our company will
make sure this incident will never happen again.
After speaking with my superior about the matter, we have decided to accept
fault of what happened and to compensate you with the amount you have asked
for. But, before the transaction happens, SWISSPORT would like to have some
details about details of your flight-dates, baggage tag number and a detailed
description of everything that’s lost. This is because our company will try to find
the lost luggage for it to return to you. I regret any frustration that you were
caused and personally extend my apologies along with the business.
It is our goal to retain you as a loyal customer and I hope that in the future you
will be able to use our services at SWISSPORT without any problems.
Yours sincerely,
X Denisa Negoita
Denisa Negoita
Manager
SWISSPORT, Stansted Airport
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