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UNIT 4 CUSTOMER SERVICE P4 COMPLAINT LETTER
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P4 COMPLAINT LETTER WELL WRITTEN. MARKED AND ACHIEVED. ALLOWED TO USE NAMES AND DATES.
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SWISSPORTStansted Airport, United Kingdom
10/01/2019
Dear SWISSPORT,
I recently returned to London from Greece on flight BA 342 respectively, at London
Stansted Airport. My luggage, which was supposed to be checked all the way through to
my destination, has apparently been completely miss-placed and possibly off loaded in
Germany.
The ground staff at the Stansted lost luggage counter, where I spoke with a Mr. Smith,
informed me that they would be in touch within 24 hours to inform me of where and
when my luggage would be tracked down and arriving. It has been 3 days now; I have
spoken to Mr. Smith numerous times since my arrival and he has absolutely no
information for me as to the whereabouts of my luggage!
I find it completely unprofessional how in our world today with the security and
technology available to you as a large airline can completely miss-place baggage. I
have already claimed via my insurance but the total value of my belongings inside my
luggage is more than double what my insurance are able to pay out. I have certain
items inside which are completely irreplaceable.
I hope that the bag will be located and sent back but should it never turn up and be
reported missing indefinitely, I believe that I am entitled to some form of compensation
from the airline and I think a reasonable price would be a minimum of £100, as the
items lost were expensive. I can be reached on my mobile 07415629265.
I would appreciate an update as soon as possible.
Regards
Alex Tarna
59 Timbercroft Lane, London
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