Summary
Samenvatting Verbetermanagement (CVB)
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Een uitgebreide samenvatting van het vak Verbetermanagement (CVB), onderdeel van Capita Selecta.
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Les 1 De geschiedenis van kwaliteitKwaliteit
Kwaliteit is een verhouding, een relate tot.
De afstand tussen de producent en de consument is aan het groeien.
Gilde tidd De staalmeesters waren kwaliteitscontroleurs in oddracht van de gilden.
Ontwikkeling van kwaliteit tot WO II
Massadroducte lodende bandwerk)
Odkomst kwaliteitsafdelingen
Controleren einddroducten steekdroefeuring
Procesbeheersing met behuld van regelkaarten – SHEWART
Kwaliteit na WO II
Jadan dast de ideeën van Deming toe en verovert de wereldmarkt.
In de iaren 80d hoger management begriidt het belang van integrale kwaliteitszorg.
TQM Total Quality Management)
Baldridge Award
Odrichtng EFQM Eurodean Foundaton for Quality Management)
ISO 90000 certicering
INK Insttuut Nederlandse Kwaliteit)
Six Sigma, Lean, Kaizen
Integrale duurzaamheid
, Les 2 Technieken voor drobleem odlossen / tools voor kwaliteitsverbetering
Indeling technieken
Ideegenerate en gegevensverzameling
o Brainstromen
o Mindmadding
Besluitvorming en bereiken van consensus
o De beslissingsmatrix
Analyse en dresentate van gegevens
o Visraatdiagram en Pareto-analyse
o Interrelatediagram root cause analyse)
o Histogram
o Controlekaart regelkaart)
o Sdreidingsdiagram correlatediagram)
Instrumenten voor dlanning
o Stroomschema’s
o Gant chart
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