SSA Window Training Exam Questions With Verified Answers

SSA Window Training Exam Questions With Verified Answers T/F - Extra Services are enhancements that provide greater security and accountability for free - answerFalse T/F - Extra Services offer proof of mailing, protection in transit and confirmation of delivery. - answerTrue List at least 6 Extra Services: - answer1. Certificate of Mail & Certified Mail 2. Insured Mail & Registered Mail 3. Confirmation of Delivery w/ Collect on Delivery (COD) 4. USPS Tracking 5. Signature Confirmation 6. Restricted Delivery 7. Return Receipt (Services after mailing: USPS Returns Service) What does USPS tracking provide? - answerValuable updates on status. Date, Zip Code, and Time Insurance provided indemnity coverage for merchandise went through the mail if item is ______ or _____ while in the possession of the USPS is. - answerDamaged, Lost Maximum insurance is ______ (for items not being mailed Register Mail) - answer$5,000 T/F - Reimbursement for lost or damaged insured parcels is the actual value (less depreciation) of the articles at the time of mailing, repair costs, or the insurance amount purchased, whichever is less. - answerTrue PME includes ______ insurance and PM includes ______ insurance. - answer$100, $50 What are the three ways a customer may purchase insurance? - answer1. SSK 2. Retail Counter 3. Online T/F - Insurance purchased at USPS.com or at the SSK cannot be combined with insurance purchased at retail counter. - answerTrue What are the two types of insurance forms and what is the insurance coverage amount for each? - answer3813 Less than $500 (Black) 3813-P More than $500 (Blue) When is recipients signature required on insured items? - answerOver $500 Which service provides customers with proof of mailing AND the date and time the item was delivered or attempted? - answerCertified Certified mail can only be added to 2 classes of mail. What are they? - answer1st, Priority What is the form number for Certified Mail - answer3800 What is a PS form 3849? When is it used? - answerNotice left when delivery is attempted or signature is required What is our most secure mailing service? - answerRegistered Is registered mail kept separate from other mail? - answerYes Who securely seals registered articles? - answerCustomer What is the maximum insured value for register mail? - answer$50,000 When accepting a register item for mailing, it requires label ______ and and PS form ______ - answer200, 3806 Do we round date seems of register envelopes and parcels? - answerYes What does COD stand for and when might we recommend this service to customers - answerCollect on Delivery What is COD for? - answer3816 What service provides evidence of delivery? - answerReturn Receipt What are the three types of Return Receipt? - answer1. 3811: Domestic 2. 3811-A: Request for Delivery 3. Electronic How can the customer obtain the date and time of delivery and image of the recipient's signature electronically? - answerVia email, receipt contains information on how to obtain.