Exam (elaborations)
Zendesk Support Admin Certification Exam | Questions & 100% Correct Answers (Verified) | Latest Update | Grade A+
- Course
- Institution
What is a View? : Group tickets based on criteria that the Admin defines. What are Ticket Fields? : Areas inside tickets to add in more contextual information about the customer. What are Events? : Area in the ticket interface where agents can get a clearer view of all the updates that occur...
[Show more]