PUBLIX CUSTOMER SERVICE QUIZ –SOLVED
{GRADED A}
What are the four steps to Legendary Customer Service?
- 1. Greet the customer. try to use their name if possible.
2. Engage.
3. Create their happily ever after
4. Thank them and invite them back
What is our IPB goal for 2022? - 3.1...
What are the four steps to Legendary Customer Service?
- ✔✔1. Greet the customer. try to use their name if possible.
2. Engage.
3. Create their happily ever after
4. Thank them and invite them back
What is our IPB goal for 2022? - ✔✔3.12
What are the four types of money services? –
✔✔1. Checks
2. Gift cards
3. money orders
4.money transfers.
Why are they money Services? - ✔✔They can be used for money
Laundering
When do you fill out an EMT form? - ✔✔To record a single or combined
money service transaction for 3,000 or more
, When do you fill out an 8300 form? - ✔✔When the transaction is more
than 10,000 dollars in groceries.
When do you fill out a on Behalf of Publix form? - ✔✔Answer: When we
complete a money service transaction for internal use. Additional
Information: Ex: Postage stamps because we did not complete the order in
time,special garbage bags that the city requires us to sell the customers
How do we process a transaction with a pds and how do we explain the
estimated amount to the receiver? –
✔✔1. Print the PDS and circle the bottom section of the PDS that says
please review all transaction details.
2. Have them verify it.
3. If they say yes click the customer has agreed to the pre transaction
disclosure box and then click continue. If they say no, edit the transaction
and provide a new pds. 3. Collect the payment
4. Provide the customer their register receipt and make sure they take their
pds. If they do not want it, shred it up.
How do we recognize red flags and how do we handle transactions where
red flags are present? - ✔✔When customers use suspicious activity. You
politely deny the transaction and get a manager if needed.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller morren. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $10.49. You're not tied to anything after your purchase.
