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MNO2609 Assignment 5 Semester 1 2024 (399385) - DUE 24 April 2024
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MNO2609 ASSIGNMENT 5SEMESTER 1 2024 (399385) -
DUE 24 APRIL 2024
QUESTIONS WITH COMPLETE ANSWERS
[Course title]
, MNO2609 Assignment 5 Semester 1 2024 (399385) - DUE
24 April 2024
QUESTION 1
1.1 Quality starts with understanding customer needs and ends when those
needs are satisfied. In view of this statement, explains quality.
1.2 A development of quality concept regarding customer and their
satisfaction results in customer loyalty. Research shows that focus on
customer loyalty can provide several commercial advantages.
1.3 There are various techniques that can be used to assess customer
satisfaction. Which technique can be considered below one is most
appropriate?
1.4 The management of a firm may think that their scale of operations is not
sufficiently large that that their resources to implement Total Quality
Management (TQM). Which questions may be considered relevant to ask?
1.5 The vehicle to achieve excellence in leadership is which statement?
1.6 The culture of an organization is formed by several components. Which
one is part of the components?
1.7 Clearly defined and properly communicated beliefs and objectives can be
summarized by which statement?
1.8 The mission statement is stated all the statement. Explain it.
1.9 The mission and the critical success factor (CSF) are to the “what”
question of the organization which must be supported by key performance
indicators (KPI). In view of the statement, The task of a sponsor within the
critical success factor (CSF). The task of the sponsor is which of the
statement? MAY/JUNE 2024 10. If quality is taking care of all the aspects of
the customer’s requirement, including cost, production, safety and easy use,
then designing must take care of which aspect among?
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