,1. In the context of healthcare operations management, which of the
following is a primary consideration when scheduling staff for a nursing
unit?
A) Employee preferences
B) Patient satisfaction scores
C) Cost-effectiveness
D) Skill mix and patient acuity levels
Answer: D) Skill mix and patient acuity levels
Rationale: Ensuring that the staff skill mix aligns with patient acuity
levels is crucial for providing high-quality patient care and maintaining
safety standards.
2. Which quality improvement tool is most effective for identifying the
root cause of a delay in patient discharge processes?
A) Flowchart
B) Check sheet
C) Fishbone diagram
D) Pareto chart
Answer: C) Fishbone diagram
Rationale: The fishbone diagram helps in systematically identifying and
visualizing the root causes of a specific problem, which is essential for
process improvement in operations management.
3. When managing inventory in a hospital setting, which inventory control
method is preferred to ensure critical medical supplies are always
available?
A) Just-in-time (JIT)
B) ABC analysis
C) Economic order quantity (EOQ)
D) Vendor-managed inventory (VMI)
Answer: B) ABC analysis
Rationale: ABC analysis categorizes inventory based on importance and
usage rates, ensuring that critical items are prioritized and readily
available.
4. In operations management, which performance metric is most relevant
for assessing the efficiency of a hospital's emergency department?
, A) Average length of stay
B) Bed occupancy rate
C) Patient throughput
D) Staff turnover rate
Answer: C) Patient throughput
Rationale: Patient throughput measures the number of patients treated
over a given period, reflecting the efficiency and effectiveness of the
emergency department's operations.
5. What is the primary goal of applying Lean principles in healthcare
operations management?
A) Increasing staff satisfaction
B) Reducing environmental waste
C) Enhancing patient care by eliminating waste
D) Maximizing shareholder profits
Answer: C) Enhancing patient care by eliminating waste
Rationale: Lean principles focus on value creation for patients by
eliminating non-value-added activities, leading to improved care and
efficiency.
6. Which scheduling strategy is most effective in reducing patient wait
times for surgical procedures?
A) Block scheduling
B) Open scheduling
C) Wave scheduling
D) Modified wave scheduling
Answer: A) Block scheduling
Rationale: Block scheduling allows for grouping similar procedures
together, optimizing resource use and reducing patient wait times.
7. In the context of healthcare, what does the term 'throughput' refer to?
A) The total cost of services provided
B) The number of patients served over a given time period
C) The speed at which inventory is used
D) The rate of staff turnover
Answer: B) The number of patients served over a given time period
Rationale: Throughput in healthcare measures the flow of patients
through a system, which is a key indicator of operational efficiency.
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