, QUESTION 1 1.1 Quality starts with understanding customer needs and ends
when those needs are satisfied. In view of this statement, explains quality. 1.2
A development of quality concept regarding customer and their satisfaction
results in customer loyalty. Research shows that focus on customer loyalty
can provide several commercial advantages. 1.3 There are various
techniques that can be used to assess customer satisfaction. Which technique
can be considered below one is most appropriate? 1.4 The management of a
firm may think that their scale of operations is not sufficiently large that that
their resources to implement Total Quality Management (TQM). Which
questions may be considered relevant to ask? 1.5 The vehicle to achieve
excellence in leadership is which statement? 1.6 The culture of an
organization is formed by several components. Which one is part of the
components? 1.7 Clearly defined and properly communicated beliefs and
objectives can be summarized by which statement? 1.8 The mission
statement is stated all the statement. Explain it. 1.9 The mission and the
critical success factor (CSF) are to the “what” question of the organization
which must be supported by key performance indicators (KPI). In view of the
statement, The task of a sponsor within the critical success factor (CSF). The
task of the sponsor is which of the statement? MAY/JUNE 2024 10. If quality
is taking care of all the aspects of the customer’s requirement, including cost,
production, safety and easy use, then designing must take care of which
aspect among?
It seems like you're presenting a series of questions related to quality management and
organizational excellence. Let's address each question:
1.1 Explanation of Quality: Quality can be defined as meeting or exceeding customer
expectations and requirements. It encompasses not only the product or service itself but also
factors such as reliability, durability, usability, and customer satisfaction. Quality starts with
understanding the needs and expectations of customers and ends when those needs are fulfilled
or even exceeded.
1.2 Development of Quality Concept and Customer Loyalty: Focusing on meeting customer
needs and ensuring their satisfaction leads to customer loyalty. When customers consistently
receive high-quality products or services that meet their expectations, they are more likely to
remain loyal to the brand. This loyalty can result in repeat business, positive word-of-mouth
referrals, and increased profitability for the organization.
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