UGBA 10 Operations Module 1
What's Operations Management? - correct answer OM is the study of supplying products and services in
the right amount at the right place, at the right time, and at the right quality.
What is Corporate Sustainability? - correct answer It is a business approach that creates long-term
consumer and employee value by creating a "green" strategy aimed toward the natural environment and
taking into consideration every dimension of how a business operates in the social, cultural and
economic environment.
What was the history of the supply chain in the 1980's? - correct answer Wide availability of computer
aided design, computer aided manufacturing and automation.
What was the history of supply chain in 1990s? - correct answer Information technology applications,
enterprise resource planning systems (ERP) and outsourcing for supply chain solutions.
What was the history of supply chain in 2000's? - correct answer Wider adoption of supply chain
management system focus on sustainability and the natural environment.
What are the supporting functions of finance, marketing and operations diagram? - correct answer
Accounting, information systems, human resources and engineering.
In the Operations, Finance and Marketing diagram, what is the relationship between marketing and
finance? - correct answer Sales revenue
In the Operations, Finance and Marketing diagram, what is the relationship between Finance and
Operations? - correct answer Material and service output
In the Operations, Finance and Marketing diagram, what is the relationship between - correct answer
Material and service inputs
,What's OM? - correct answer Systematic design, direction and control of processes that transform
inputs into services and products for internal, as well as external customers.
In operations, what is a process? - correct answer Any activity or group of activities that takes one or
more inputs, transforms them, and provides one or more outputs for its customers.
Examples of inputs for processes and operations - correct answer Workers, managers, equipment,
facilities, materials, land and energy
Examples of outputs for processes and operations - correct answer Goods and Services
What qualities characterize a manufacturing process? - correct answer Physical, durable output, output
can be inventoried, low customer contact, long responsive time, capital intensive, quality easily
measured.
What qualities characterize a service process? - correct answer Intangible, perishable output, output
cannot be inventoried, high customer contact, short responsive time, labor intensive, quality not easily
measured.
What are the 2 types of processes? - correct answer Core and Support
Define Core Processes - correct answer A set of activities that delivers value to external customers.
Example- Supplier relationship process, new service/ product development, order fulfillment process,
customer relationship process.
Define Support Processes - correct answer Provides vital resources and inputs to the core processes and
is essential to the management of the business. Ex- Accounting, HR, Engineering and Info systems that
provides vital resources and input to the core processes.
What is the best way to fulfill consumer orders and expectations? - correct answer By aligning corporate
strategy and execution
, Define Operations Management - correct answer The systematic design, direction and control of
processes that transform inputs into services and products for internal as well as external customers.
Define Supply Chain - correct answer An interrelated series of processes within and across firms that
produces a service or product to the satisfaction of the customers.
Define Supply Chain Management - correct answer The synchronization of a firm's processes with those
of its supplier and customers to match the flow of materials, services and information with customer
demand.
External Customers - correct answer A customer who's either an end user or an intermediary buying the
firm's finished services or products.
Internal Customer - correct answer One or more employees or processes that rely on inputs from other
employees or processes in order to perform their work.
External suppliers - correct answer The business or individuals who provide the resources, services,
products and materials for the firm;s short term and long term needs.
Internal Suppliers - correct answer The employees or processes that supply important that supply
important information or materials to a firm's processes.
Nested Processes - correct answer The concept of a process within a process
Define Supplier Relationship process - correct answer A process that selects the suppliers of services,
materials and information and facilitates the finely and efficient flow of the items into the firm.
New Service/ Product development process - correct answer A process that designs and develops new
services of products from inputs received from external customer speculations or from the market in
general through the customer relationship process.
What is the definition of and process considerations for low cost operations? - correct answer Delivering
a service or a product at the lowest possible cost
What's Operations Management? - correct answer OM is the study of supplying products and services in
the right amount at the right place, at the right time, and at the right quality.
What is Corporate Sustainability? - correct answer It is a business approach that creates long-term
consumer and employee value by creating a "green" strategy aimed toward the natural environment and
taking into consideration every dimension of how a business operates in the social, cultural and
economic environment.
What was the history of the supply chain in the 1980's? - correct answer Wide availability of computer
aided design, computer aided manufacturing and automation.
What was the history of supply chain in 1990s? - correct answer Information technology applications,
enterprise resource planning systems (ERP) and outsourcing for supply chain solutions.
What was the history of supply chain in 2000's? - correct answer Wider adoption of supply chain
management system focus on sustainability and the natural environment.
What are the supporting functions of finance, marketing and operations diagram? - correct answer
Accounting, information systems, human resources and engineering.
In the Operations, Finance and Marketing diagram, what is the relationship between marketing and
finance? - correct answer Sales revenue
In the Operations, Finance and Marketing diagram, what is the relationship between Finance and
Operations? - correct answer Material and service output
In the Operations, Finance and Marketing diagram, what is the relationship between - correct answer
Material and service inputs
,What's OM? - correct answer Systematic design, direction and control of processes that transform
inputs into services and products for internal, as well as external customers.
In operations, what is a process? - correct answer Any activity or group of activities that takes one or
more inputs, transforms them, and provides one or more outputs for its customers.
Examples of inputs for processes and operations - correct answer Workers, managers, equipment,
facilities, materials, land and energy
Examples of outputs for processes and operations - correct answer Goods and Services
What qualities characterize a manufacturing process? - correct answer Physical, durable output, output
can be inventoried, low customer contact, long responsive time, capital intensive, quality easily
measured.
What qualities characterize a service process? - correct answer Intangible, perishable output, output
cannot be inventoried, high customer contact, short responsive time, labor intensive, quality not easily
measured.
What are the 2 types of processes? - correct answer Core and Support
Define Core Processes - correct answer A set of activities that delivers value to external customers.
Example- Supplier relationship process, new service/ product development, order fulfillment process,
customer relationship process.
Define Support Processes - correct answer Provides vital resources and inputs to the core processes and
is essential to the management of the business. Ex- Accounting, HR, Engineering and Info systems that
provides vital resources and input to the core processes.
What is the best way to fulfill consumer orders and expectations? - correct answer By aligning corporate
strategy and execution
, Define Operations Management - correct answer The systematic design, direction and control of
processes that transform inputs into services and products for internal as well as external customers.
Define Supply Chain - correct answer An interrelated series of processes within and across firms that
produces a service or product to the satisfaction of the customers.
Define Supply Chain Management - correct answer The synchronization of a firm's processes with those
of its supplier and customers to match the flow of materials, services and information with customer
demand.
External Customers - correct answer A customer who's either an end user or an intermediary buying the
firm's finished services or products.
Internal Customer - correct answer One or more employees or processes that rely on inputs from other
employees or processes in order to perform their work.
External suppliers - correct answer The business or individuals who provide the resources, services,
products and materials for the firm;s short term and long term needs.
Internal Suppliers - correct answer The employees or processes that supply important that supply
important information or materials to a firm's processes.
Nested Processes - correct answer The concept of a process within a process
Define Supplier Relationship process - correct answer A process that selects the suppliers of services,
materials and information and facilitates the finely and efficient flow of the items into the firm.
New Service/ Product development process - correct answer A process that designs and develops new
services of products from inputs received from external customer speculations or from the market in
general through the customer relationship process.
What is the definition of and process considerations for low cost operations? - correct answer Delivering
a service or a product at the lowest possible cost
