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IOP3707 Assignment 4 Semester 1 2024 - DUE 13 May 2024
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IOP3707ASSIGNMENT 4
SEMESTER 1 2024 -
DUE 13 MAY 2024
QUESTIONS WITH COMPLETE ANSWERS
[School]
[Course title]
, IOP3707 Assignment 4 Semester 1 2024 - DUE 13 May
2024
CASE STUDY:
ABC Homeware (Please note that the case study is not based on a real
company.) ABC Homeware, which is a global, large-scale homeware business,
recently appointed a new leadership executive within the sales division to
drive sales as well as apply leadership principles. The newly appointed leader
(Dr Puleng) not only has a masters degree in Business Leadership (MBL), but
even went the extra mile and completed a Doctor of Philosophy (PhD) with a
focus on leadership styles. Dr Puleng was appointed to this position due to her
cognitive ability and her emotional intelligence and knowledge of cultural
diversity. After her appointment, Dr Puleng was excited about the sales
opportunities within the country, and about global opportunities and
expanding the ABC Homeware brand. It was an important principle of Dr
Puleng to increase her subordinates’ motivation to attain personal and
organisational goals. In terms of her subordinates, she was very achievement-
oriented and emphasised high-quality sales performance over and above the
current sales performance of the company. She held weekly sales meetings
with her subordinates at which she invited them to make suggestions on how
to grow sales in the company. She was direct and clear on what followers
should do to meet work outcomes. Where applicable, Dr Puleng applied
extrinsic reward principles and promoted staff according to the company’s
promotion policy. She was also eager to ensure that staff desired intrinsic
rewards from the work itself. In addition, Dr Puleng was approachable and
made herself available to assist and support her subordinates when necessary.
As a result of her previous work experience and the leadership coaching
sessions she had attended, Dr Puleng was conscious of her emotional
intelligence and very aware of how her mood could influence the sales team
and the larger organisation of ABC Homeware. The previous leader of the
sales team had been extremely negative, which impacted on the performance
of the team and caused the team members to become anxious that they might
lose their jobs due to not meeting their sales targets, instead of using their
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