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2024 IHOP SOP FOH Study Guide Questions and answers latest update
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2024 IHOP SOP FOH Study Guide Questions and answers latest update
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2024 IHOP SOP FOH Study Guide How long does it take to check restrooms using the 10 restroom standards? - correct answer 10 seconds At a minimum, how often should restroom cleanliness be checked? - correct answer Every 30 minutes What is the server garnish for Strawberry Banana Pancakes? - correct answer Rosette of Whipped Topping What is the server garnish for NY Cheesecake Pancakes? - correct answer Powdered sugar & a rosette of whipped topping What is the server garnish for Double Blueberry Pancakes? - correct answer Rousette of Whipped Topping What is the difference between over -easy and over -medium eggs? - correct answer The whites around the yolk are firm for over -medium eggs and soft for over -easy. What accompanies all large salads? - correct answer Nothing The "Denver Mix" contains what 2 ingredients? - correct answer Equal parts diced onions and diced bell peppers What are the 5 choices of French Toast for the CYO French Toast Combo? - correct answer 1) Original French Toast 2) Strawberry Banana French Toast 3) Bananas Foster Brioche French Toast 4) Brioche French Toast 5) Stuffed French Toast How many pancakes are served with the "Savory Crepes" menu items? - correct answer None What 5 items does a Split Decision breakfast consist of? - correct answer 1) 2 triangles of French toast 2) 2 eggs 3) 2 bacon strips 4) 2 pork sausage links 5) 2 buttermilk pancakes What kinds of breakfast meat come with the Breakfast Sampler? - correct answer 1) 2 bacon strips 2) 2 pork sausage links 3) 2 ham slices What automatically comes with the Egg White Vegetable Omelette? - correct answer Mixed Fruit How many pancakes are served with the Rooty Tooty Fresh 'N Fruity pancakes? - correct answer 4 Which 5 sides can be chosen to accompany any omelette? - correct answer 1) 3 Buttermilk Pancakes 2) Hash Browns 3) Toast 4) Mixed Fruit 5) 3 Flavored Pancakes What 2 things should be repeated to a phone -ahead guest after they arrive and their pick up their order is ready? - correct answer 1) Repeat their Full Order 2) Repeat the Total Amount Due What 4 pieces of information must be added to a carry out phone order when entering it into the POS? - correct answer 1) Name 2) "To -Go" order designation 3) Phone number 4) Pick -up time What should be done immediately after writing down a carry -out phone order? - correct answer Read the full order back to the guest, including any modifications What two things should be asked of a guest after they place their order by phone? - correct answer 1) Name 2) Phone Number What is the maximum amount of money that can be put on an IHOP gift card? - correct answer $500.00 What are the 2 best times to sell IHOP gift cards to customers? - correct answer 1) Dropping off their check 2) Picking up their check What is it called when guests pay for their meal at a cashier stand? - correct answer Cashier Banking How should it be addressed when a guest voices concerns when leaving? - correct answer Use the BLAST method to address their concerns What 2 things should be said by a server to a guest when they are leaving the restaurant? - correct answer 1) Thank you 2) Come back again Which 2 team members should check the bottoms of plates for sticky substances before food is delivered to guests? - correct answer 1) ServerThe benefits of buying summaries with Stuvia:
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