Started on Wednesday, 24 April 2024, 4:25 PM
State Finished
Completed on Wednesday, 24 April 2024, 5:53 PM
Time taken 1 hour 27 mins
Marks 17.00/20.00
Grade 85.00 out of 100.00
Question 1
Correct
Mark 1.00 out of 1.00
________may be described as anything that blocks or changes the source’s intended
meaning of the message during communication.
a. Interference
b. Feedback
c. Source
d. Environment
Your answer is correct.
The correct answer is interference. Interference, also called noise, can come from
any source. Interference blocks or changes the source’s intended meaning of the
message. (See 9.8.2 Lesson 9.)
Thandie, the owner and manager of Sandton hair salon, performs quarterly
evaluations for her employees to assess how well they perform their tasks. Which
leadership function is she performing?
a. Delegation
b. Assessment
c. Evaluation
d. Accountability
Your answer is incorrect.
The correct answer is accountability. Accountability is the evaluation of how well
individuals meet their responsibilities. Managers are accountable for everything in
their sections, departments or organisations, even for completing the tasks they
delegate to employees. (See 9.4 Lesson 9.)
The correct answer is:
Accountability
Question 3
Correct
Mark 1.00 out of 1.00
___________refers to the influence that leaders exercise over their subordinates. It is
linked to both the person and sometimes the position.
a. Delegation
b. Power
c. Command
d. Persuasion
Your answer is correct.
The correct answer is power. Power is connected to the person and can also be
linked to the position. It refers to the authority that leaders exert over their
subordinates. (See 9.4. Lesson 9.)
A group of employees at Siyakha Enterprise have formed a running group where
they get together after work and during the weekend to run and pursue their fitness.
This is an example of a/an ________ group and a type of _______ .
a. interest; informal
b. friendship; interest
c. formal; interest
d. informal; task
Your answer is correct.
The correct answer is interest; informal. An informal group is an interest group or a
friendship group that is not part of the organisational hierarchy and develops out of
the day-to-day activities and interactions between people working in the same
organisation. (See 9.7.1 Lesson 9.)
The correct answer is:
interest; informal
Question 5
Correct
Mark 1.00 out of 1.00
Cindy, a marketing manager, is a charismatic leader. She is well-liked, and most
colleagues want to associate with her. Cindy has ________ power.
a. influential
b. legitimate
c. expert
d. referent
Your answer is correct.
The correct answer is referent power. A person possesses or has referent power
because others want to associate with or be accepted by him or her. Referent power
refers to a manager’s personal power or charisma. (See 9.4 Lesson 9.)
Seven variables define the group structure and often predict a group's
effectiveness. The __________refers to group solidarity; the way a group stands
together as a unit.
a. size
b. formality
c. cohensiveness
d. task
Your answer is correct.
The correct answer is cohesiveness. Cohesiveness refers to group solidarity; the
way a group stands as a unit. Group cohesiveness develops because the group is
attractive to its members, and this attraction relates to need satisfaction. (See 9.7.1
Lesson 9.)
The correct answer is:
cohensiveness
Question 7
Correct
Mark 1.00 out of 1.00
Thandi, Matthew and Thabo from the Sales department at Asis Enterprise, an
investment company, work together primarily to share information and make
decisions that assist them in performing within their area of responsibility. This is
an example of a/an ________.
a. informal
b. task
c. command
d. work
Your answer is correct.
The correct answer is work group. The formal group or work group is a unit of two
or more people who interact primarily to share information and make decisions to
help each group member perform within their area of responsibility. (See 9.7.1
Lesson 9.)
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