QDM Expert Exam Flashcards
1. Which of these options applies to QDM? 1 Only my FedEx Opco uses it 2
Only my department uses it 3 Nobody uses it 4 QDM applies to all
functions and activities: QDM applies to all functions and activities
2. The 1-10-100 Rule says that every dollar spent doing things right the
first time avoids: $100 for the failure
3. The QDM Principle Measure, Measure, Measure involves measuring...:
fail- ures, variation, and success
4. Which principle addresses waste reduction and/or elimination:
Optimize Business Performance
5. Which type of activity is the customer willing to pay for: value-added
activity
6. Which action does not embody the Be Scientific Principle: Following your
gut instinct
7. Which tool is used in a quality improvement project and states the
business objectives: QAT Charter
8. Which tool will help determine the scope of my project: SIPOC
9. What tool will help me gain insight into customer expectations: Voice
of Customer (VOC)
10.What tool helps link projects to strategic objectives regarding
customer relationships: Customer Corridor
11. You should always pilot your solution to ensure it performs as expected:
-
1/8
, False
12.A diagram used to brainstorm causes of a failure and sort the causes
into categories: Fishbone
13.Way of brainstorming that helps to dig beyond initial observations of
a problem's cause: 5 Whys
14.Which step is not a part of the Launch phase of ABLE 1 Prepare an
implementation plan 2 Define a control plan 3 Build understanding 4
Launch a full-scale implementation: Build understandin
15. Which is not a component of a control plan
1 Flow Chart 2 Evaluation Metrics 3 Performance Goals 4
Contingency/Action Plans: Flow Chart
16.How much a measure deviates from the norm over time: Variation
17.A graph that pictures the degree of variation in a process: Run Chart
18.If your targets aren't achieved you should return to the Assess phase
and restart: False
19.Repacking equipment to move storage is an example of what type
of activity: Non-value add
20.What type of activity is training on a new regulation: Value enabling
2/8
1. Which of these options applies to QDM? 1 Only my FedEx Opco uses it 2
Only my department uses it 3 Nobody uses it 4 QDM applies to all
functions and activities: QDM applies to all functions and activities
2. The 1-10-100 Rule says that every dollar spent doing things right the
first time avoids: $100 for the failure
3. The QDM Principle Measure, Measure, Measure involves measuring...:
fail- ures, variation, and success
4. Which principle addresses waste reduction and/or elimination:
Optimize Business Performance
5. Which type of activity is the customer willing to pay for: value-added
activity
6. Which action does not embody the Be Scientific Principle: Following your
gut instinct
7. Which tool is used in a quality improvement project and states the
business objectives: QAT Charter
8. Which tool will help determine the scope of my project: SIPOC
9. What tool will help me gain insight into customer expectations: Voice
of Customer (VOC)
10.What tool helps link projects to strategic objectives regarding
customer relationships: Customer Corridor
11. You should always pilot your solution to ensure it performs as expected:
-
1/8
, False
12.A diagram used to brainstorm causes of a failure and sort the causes
into categories: Fishbone
13.Way of brainstorming that helps to dig beyond initial observations of
a problem's cause: 5 Whys
14.Which step is not a part of the Launch phase of ABLE 1 Prepare an
implementation plan 2 Define a control plan 3 Build understanding 4
Launch a full-scale implementation: Build understandin
15. Which is not a component of a control plan
1 Flow Chart 2 Evaluation Metrics 3 Performance Goals 4
Contingency/Action Plans: Flow Chart
16.How much a measure deviates from the norm over time: Variation
17.A graph that pictures the degree of variation in a process: Run Chart
18.If your targets aren't achieved you should return to the Assess phase
and restart: False
19.Repacking equipment to move storage is an example of what type
of activity: Non-value add
20.What type of activity is training on a new regulation: Value enabling
2/8
