CPI EXAM 2023/2024 WITH COMPLETE SOLUTIONS Verified 100%

CPI EXAM 2023/2024 WITH COMPLETE SOLUTIONS Verified 100% Unit 1. Name the 4 levels in the CPI Crisis Development Model - answer Level 1- Anxiety = Supportive Level 2- Defensive = Directive Level 3- Acting out person = CPI Level 4- Tension Reduction = Theraputic Rapport Unit 1. What is Level 1 in the Crisis Development Model? - answer ANXIETY- A noticible change in someones typical behavior Unit 1. What is Level 1 in Crisis Dev. Model Approach to Anxiety? - answer SUPPORTIVE- nonjudgemental, empathetic Unit 1. What is Level 2 of Crisis Dev. Model? - answer DEFENSIVE- Beginning stage of loss of rationality Unit 1. What is Level 2 of Crisis Dev. Model Approach to Defensive? - answer DIRECTIVE- Set Limits, Persuasion, Choices Unit 1. What is Level 3 of Crisis Dev. Model? - answer ACTING OUT PERSON- Total Loss of Rationality Unit 1.What is Level 3 of Crisis Dev. Model Approach Acting Out Person? - answer NON VERBAL PHYSICAL CRISIS INTERVENTION- A set of safe, non-harmful techniques that are to be used as a last resort when their is danger to self or others, disruption to atmosphere Unit 1.What is Level 4 of Crisis Dev. Model? - answer TENSION REDUCTIONdecrease in energy Unit 1. What is Level 4 of Crisis Dev. Model Approach TENSION REDUCTION? - answer THERAPUTICE RAPPORT- Re-establish Communication Unit 2: Nonverbal Behavior- What is Proxemics? - answer Areas surrounding the body that is considered an extension of self Unit 2: Nonverbal BehaviorWhat is Kinesics? - answer Communication, posture/motion. the non verbal message transmitted by motion and posture of the body. Unit 2: Nonverbal BehaviorWhat are the for Reasons for using CPI Stance? - answer 1. Safety 2. Less Threatening 3. Show honor and respect Unit 3: Paraverbal CommunicationWhat is Paraverbal Communication? - answer How we say what we say Unit 3: Paraverbal CommunicationParaverbal Components (Total Voice Control) - answer Tone- Avoid inflection of negativity Volume- App. for dist. of situation Cadiance- a good rate of rhythm Unit 4:Verbal Escalation InterventionIdentify the components of the CPI Verbal Escalation Continuum? - answer 1. QUESTIONING- info. seeking, challenging (redirect, give rational answers) 2. REFUSAL- non-compliance (Set Limits) 3. RELEASE- venting (Isolate, Let Vent) 4. INTIMIDATION- verbal or nonverbal threats (Take seriously, Get Help) 5. TENSION REDUCTION- restablish commumication (give time and space and return to nromal routines) Unit 4:Verbal Escalation InterventionWhat are the Keys to setting Limits in verbal escalation intervention? - answer Limits should be simple, fair, resonable, enforceable Unit 4:Verbal Escalation InterventionName some Verbal Intervention Tecniques. - answer 1. Offer Choices 2. Stay in the present 3. Make Client part of the Process Unit 4:Verbal Escalation InterventionWhat is Empathic Listening? - answer Active Process to find out what a person is trying to communicate 1. Nonjudgmental 2. Listen Carefully 3. Undivided Attention 4. Allow Silence for Reflection 5. Use Restatement to Clarify Unit 5: Precipitating Factors, Rational Detachment, Integrated ExperienceWhat are Precipitating Factors and how can knowing these factors help?? - answer Internal / External factors on which staff have little or no control over. (homelife, finances, work, health, diet) 1. Be Proactive 2. Help staff not to be a precipitating factor 3. Don't take it personally Unit 5: Precipitating Factors, Rational Detachment, Integrated ExperienceWhat is Rational Detachment? - answer The ability to stay in control and not take acting out personally. (Eat, work out, sleep) Unit 5: Precipitating Factors, Rational Detachment, Integrated ExperienceWhat is Integrated Experience? - answer Knowing that my behavior an attitude can effect my clients attitude and behavior Unit 6: Staff Fear and Anxiety Give examples of productive an unproductive reactions to staff fear and anxiety. - answer UNPRODUCTIVE= Freezing, Inappropriate Actions, Over reacting PRODUCTIVE= Decrease our reaction time, Increase in speed / strength, I