Exam (elaborations)
CX CERTIFICATION QUESTIONS & CORRECT ANSWERS | LATEST UPDATE | ALREADY GRADED A+
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When did the term CX enter the lexicon? : Around 2010 What are the four main avenues that Qualtrics sees its customers translating CX into financial impact? : Customer Retention, Customer Lifetime Value, Cost to Serve, Cost of Acquisition What are the three types of CX programs? : Strategic,...
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