Intervene, take responsibility for resolving the situation,
Get both sides of the story - ANSWER What responsibilities do a correctional workers have to keep conflicts from escalating?
Maintain eye contact,
Attentive posture positioning and body language
Follow the speaker verbally
You silen...
FLETC BOP Final Correct 100%
Intervene, take responsibility for resolving the situation,
Get both sides of the story - ANSWER What responsibilities do a correctional workers have to keep conflicts from escalating?
Maintain eye contact,
Attentive posture positioning and body language
Follow the speaker verbally
You silence effectively - ANSWER What are the four main points to remember about communicating attention while you listen?
Sit or lean forward,
Keep still,
Be aware of the look on your face - ANSWER Your overall body language makes a big difference and encouraging someone to talk to you what are some key things to remember?
Paraphrasing and reflecting - ANSWER What to techniques is involved in responding
During the convo - ANSWER When does paraphrasing occur?
At the end of the conversation - ANSWER When does summarizing occur?
Rephrasing the message in your own words - ANSWER What is paraphrasing?
Deals with emotions - ANSWER What is reflecting?
Way to go about getting information from someone - ANSWER What is probing?
Identify an area that needs to be explored further
Use open ended questions and statements to probe for additional information - ANSWER What are the do's in probing?
A brief statement highlighting the main points of discussion in feeding them back to the other party for clarification - ANSWER What is summarizing?
Explore options
Identify resources
Settle on an action plan
Clarify roles and expectations
Set realistic goals and timetables
Identify follow-up actions - ANSWER What are the steps on how to obtain closure? How a person typically ask and interacts with others - ANSWER What are behavioral patterns?
Predatory
Average
Weak
Psychologically disturbed - ANSWER What are the four types of inmates?
Lacks a conscience rarely feel the emotion has an inflated view of himself he is restless and easily bored openly aggressive and confrontational generally feels hostile towards authority - ANSWER Describe the predatory inmate.
Basically rational and has normal social values and morals difficulty keeping himself from being flooded by extreme negative emotions often unstable and unreliable and exhibits exceptionally poor judgment in problem-solving predatory inmates focus on the weak - ANSWER Describe a weak inmate.
"Good" inmate - ANSWER Describe an average inmate.
Crime in progress Riot or mob action
inmate grievance
Individual action - ANSWER What are the four conditions which lead to hostage situations?
Hostage negotiations
Planned assault
Use of chemical agents
Use of Marksmans fire - ANSWER What are the four ways of neutralizing a hostage situation?
Accept your role as a hostage
Prepare for extended hostage incident
Remove signs of your rank
Do not increase the stress level
Limit conversations with hostage takers
Do not try to escape
Emergency plans
Pay attention to detail
Be a good listener
Stay in Plainview of the hostage takers
Develop a positive relationship with the hostage takers
Retain personal control
Resist rape
Follow instructions with reasonable delay
Avoid discussions dealing with politics religion philosophical etc.
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