UX Designer Salesforce Certification Questions and Answers

When you are in the discovery phase, what should you think about when shaping your discovery questions? A) Participant compensation is significant and you interview people only outside of their work hours. B) You should always recruit the widest range of people for your study (even if they're entirely unrelated to the focus of the problem you're researching). C) Each of your stakeholders' desired outcomes, so that you can align your findings to them as closely as possible D) The aim and scope of your study, what you're exploring, and which people you plan to interview - Answer-D) The aim and scope of your study, what you're exploring, and which people you plan to interview Which is the best research method to help understand what people do? A) Attitudinal B) Behavioral C) Quantitative D) Qualitative - Answer-B) Behavioral Cloud Kicks is adding a new product line and asks its UX designer to conduct research to learn how its customers organize products and services. Which research method should be used? A) Web analytics B) A/B testing C) Card sorting D) Eye tracking testing - Answer-C) Card sorting Which is an important principle of the Salesforce personas?A) They are tied to the users' titles and roles. B) They focus on users' demographic characteristics. C) They are based on users' goals, behaviors, and motivations. D) They are based only on the things users do in the Salesforce platform, rather than on all of their job responsibilities. - Answer-C) They are based on users' goals, behaviors, and motivations. Which of these can help you integrate personas into your design and development process? A) Send an email to the project team with all personas listed, assuming priority and value will be obvious. B) Make sure the project team focuses equally on all of the personas rather than aligning on a primary persona. C) Encourage the project team to only focus on the revenue-generating personas first. D) Schedule a meeting with your colleagues to introduce the personas, and collaborate on writing user stories. - Answer-D) Schedule a meeting with your colleagues to introduce the personas, and collaborate on writing user stories. Hawthorne effect - Answer-The alteration of behavior by the subjects of a study due to their awareness of being observed. Attitudinal methods - Answer-Methods that focus on what people say Two factors that should be taken into consideration when formulating discovery questions - Answer-1.) Aim: The intent of your work - what you're trying to find out 2.) Scope: Who you're researching and how you're doing your analysis Process Mapping - Answer-The visual representation of business processes Why is it best practice to keep prototypes as low- to mid-fidelity during the early stages of rapid prototyping?A) When high-fidelity design is done, the time for feedback and testing is over. B) Rapid Prototyping involves quick feedback and iteration so high-fidelity would be a waste of time. C) Testers are easily distracted by high-fidelity design and therefore feedback is minimal. D) Rapid prototyping tools are made to create only low- to mid-fidelity designs. - Answer-B) Rapid Prototyping involves quick feedback and iteration so high-fidelity would be a waste of time. What is a key consideration for using color responsibly with accessibility in mind? A) Ensure theres enough contrast between adjacent colors. B) Use bright, easy-to-find colors. C) Ensure color is the only indicator of intended meaning. D) Only primary colors should be used as they are most accessible. - Answer-A) Ensure theres enough contrast between adjacent colors.