HFT 100 Exam 1 || with 100% Accurate Solutions.

Hospitality industry correct answers in intangible, taking care of the guest is most important, lodging and food service segments. -mangaging "moments of truth" occuring throughout the business operation History of hospitality correct answers began in the early days of civilization, the silk road, the roman world. in 1800s developed in Europe & america. -most famous hotel: Savoy in london Kemmons Williams correct answers made inexpensive hotels off the highway Millenials correct answers 50% of travelers in 2025. actively engage in social media. -foodies look for gourmet food at cheap price Healthy living trend correct answers healthy eating is mainstream. -hotels offering healthy bonuses Sharing economy correct answers growing. like uber. airbnb greater environmental awareness correct answers being green, greater influence on lodging companies chinese travel wave correct answers western countries to enter chines market. influx of chinese tourists. spend more on luxuries Brand correct answers - power: brands growing, consolidations,offering economies of sale -conversion: benefit of marketing and training. keep name Technology trend correct answers processing speeds are increasing, integration of applications and info globally -changes online distribution The service circle seven correct answers starts and ends with know what your guest truly wants Guest services in hospitality correct answers easily transferrable to other industries service recovery correct answers no matter what some guests will not believe they were offered great service. sometimes not your fault 5 service recovery steps correct answers -quick response, take ownership, solve the problem, follow through, communicate and document 10- 1 rule correct answers for every bad experience a guest will tell 10 ppl, for every good experience only 1