BTEC IT Unit 12 IT Support and Management Assignment 2 (DISTINCTION)
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Course
Unit 12 - IT Technical Support and Management
Institution
PEARSON (PEARSON)
This document received DISTINCTION for UNIT 12 IT Support Assignment and Management assignment 2, covering all these criteria: P3 - Complete at least six routine IT support activities safely, using some appropriate processes and behaviours.
P4 - Monitor the performance of the IT system safely ag...
,Contents
Disk Defragmentation............................................................................................................................2
Time Management.............................................................................................................................4
Change RAM..........................................................................................................................................4
Time Management.............................................................................................................................5
Disk Clean-up.........................................................................................................................................6
Time Management.............................................................................................................................7
Anti-Virus...............................................................................................................................................7
Time Management.............................................................................................................................8
Visual Studio..........................................................................................................................................8
Time Management.............................................................................................................................9
Limit Program on Start-up....................................................................................................................10
Clearing Cookies..................................................................................................................................11
Time management...........................................................................................................................12
Upgrading HDD to SSD.........................................................................................................................12
Time Management...........................................................................................................................13
Task Manager.......................................................................................................................................14
Adjusting Security Settings...................................................................................................................15
Updating Software and Drivers :......................................................................................................15
Control Panel.......................................................................................................................................16
Wifi......................................................................................................................................................17
Archiving..............................................................................................................................................17
Evaluation............................................................................................................................................18
1
,Disk Defragmentation
Disk defragmentation is a technique that reorganises data on a computer's hard drive or SSD
to enhance storage efficiency and system performance. Data is typically written in non-
contiguous chunks or fragments, which can become scattered over time due to creation,
modification, and deletion of files. Some of the benefits of disk defragmentation are:
Increasing the speed at which memory transfers, allows more programs to run at the
same time.
Files are stored in near blocks on the disk, the operating system can access them
more quickly because it doesn't need to seek out multiple fragmented pieces of a
file. This can result in faster file access times, particularly for larger files or frequently
accessed files.
It helps optimising storage space by leaving free space on the disk. When files are
moved and rearranged during the defragmentation process, it can free up larger
contiguous blocks of free space, making it easier to store new files or larger files on
the disk.
Disc defragmentation allows for more effective use of storage space, lower wear and tear on
disc drives, and increase system performance—all of which contribute to a smoother and
better user experience on the computer system.
2
,Issu Status Description Category Priority Date Open Done Date Comments
e Reported Completed
No.
1 Files The file Hardwar Low 23/02/202 1pm 1:15 23/02/2024 Click on the window
are takes too e and 4 pm button. Select control
slow long to software panel, then security
when load when and security. Under
loading opening it administrative tools,
click defragment on
your hard drive. Select
analyse disk. The
report you get will
indicate it you need to
defrag the disk, if you
need to manually
defrag your disk, click
on defragment disk.
3
, Time Management
I made sure to schedule and plan for the computer to defragment the hard drive while I was
using it. This is helpful since it saves me time because I don't have to manually defragment
it. Moreover, it guarantees the hard drive's continuous correct operation. Which can
be accomplished by selecting daily, weekly, or monthly from a drop-down menu in the
settings.
There has been a minor change in the performance. After cleaning my SSD, I realised that
some things, including files and apps, were loading more quickly. There was a small change
in the HDD, but it was not as obvious as the change in my SSD. The speed at which files
were downloaded increased slightly. The size of the file affected how long it took to
download, however, files opened faster than usual, and I was able to open many tabs
without the PC lagging or freezing, thus operating faster.
Change RAM
Random Access Memory, also referred as RAM, is a kind of computer memory used to hold
machine code and data that the CPU (central processing unit) of a computer is now using or
processing. RAM is an essential part of a computer system and is essential to its operation.
Some of the main advantages of RAM are:
Speed: Compared to traditional storage devices like hard drives or SSDs, RAM is
much faster. This is because RAM provides quick access to data and instructions by
operating at speeds that are closely synced with the CPU. Because of this, data
accessed from RAM is much faster than data accessed from a hard drive or SSD,
which enhances the overall performance of the system.
Performance Optimisation: RAM is essential for enhancing a computer system's
performance. RAM helps minimise the need for the CPU to wait for data from slower
storage media, which improves overall system responsiveness and efficiency. RAM
does this by enabling quick access to commonly used data and instructions.
RAM is an essential part of a computer system that gives the CPU quick access to temporary
storage for data and instructions. Faster data access, greater multitasking, higher system
performance, and an improved user experience overall are some of its advantages.
4
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