CPXP Domain II - Measurement and Analysis Questions with complete solution

CPXP Domain II - Measurement and Analysis Questions with complete solution CPXP Domain II - Measurement and Analysis Six Domains of HCAHPS Survey - correct answer 1. Communication with nurses; 2. Communication with doctors; 3. Responsiveness of hospital staff; 4. Pain management; 5. Discharge of information; 6. Care Transition Two Individual Questions of HCAHPS Survey - correct answer 1. Cleanliness of hospital; 2. Quietness of hospital Two Overall Questions of HCAHPS Survey - correct answer 1. Overall rating 1-10; 2. Recommend hospital Challenges of HCAHPS Survey - correct answer 1. Unclear definition; 2. Multiple cross-cutting themes; 3. Lengthy survey; 4. Low sample sizes Effective Measurement of Patient Experience Can be Used To: - correct answer 1. Compare the care experiences delivered by different providers/systems 2. Facilitate patient decision-making about their care, e.g., provision of comparable data to help patients decide which health care provider/system they will use 3. Health care oversight committees/organization to monitor care delivery and patient experience 'ratings' 4. Health care organizations to successfully meet their mission of health care delivery The Most Effective Patient Survey Method - correct answer Phone Calls (according to the Beryl Institute) Mode - correct answer The value that occurs most frequently in a given set of data Median - correct answer The middle term of a series arranged in order of magnitude Mean - correct answer The a