The questions related to the Performance Management exam (March 2019). Potential answers/direction of answers have been included as well. Questions related to i.e. feedforward and feedback and innovation.
Related Questions (+ potential answers/direction)
University of Amsterdam
Performance Management (6341M0231Y) Exam
March 2019
, 1a) Levy et al. (2017) defined some problems seen within traditional performance
management systems. Name and describe them.
Criticisms of traditional PM practices: time-consuming, expensive, burdensome,
bureaucratic (inflexible)
1b) What possible solutions were identified by to solve these issues within traditional
performance management systems?
Focus on feedback process
Relationships managers-subordinates: ensure accountability throughout the PM
system.
Business cycles: align the PM system with (the current dynamic) organizational
strategy.
2a) Describe the ACE model. What are the key concepts, and how does it tend to
improve performance?
People Equity framework (ACE) (p. 797):
Alignment: the degree to which everyone in the organization is rowing synchronously
in the same direction. Vertical alignment indicates behaviors are aligned with
goals/customers/brand, while horizontal alignment aims at units work together across
structural boundaries.
Capabilities seen from a customer viewpoint. The extent to which competencies,
information, and resources are sufficient to meet (internal/external) customer
expectations.
Engagement consists of three factors: satisfaction, commitment, and advocacy
(motivation).
2b) Describe the ProMES concept. What are the main concepts and how does it tend to
improve performance?
i.e. ProMES an intervention aimed at enhancing the productivity of work units
within organization through performance measurements and feedback. Productivity
(Pritchard, 1992) how effectively an organization uses its resources to achieve its
goals.
ProMES implementation:
1. Form a design team from people from the target unit (5-8 people)
2. Development of objectives of the department(s), contributing to broader organization
(i.e. maximize revenues, meet training needs)
3. Quantifiable measures (KPIs) developed assessing how well objectives are met.
4. Develop contingencies (range of effectiveness of KPI, max. and min. realistic levels).
5. Approval feedback system implemented
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