Beroepsproduct 1 Kwaliteit van de zorg (CRM). Deze heb ik gemaakt tijdens mijn vierdejaars stage. Een onderzoek naar medicatieveiligheid aan de hand van een casus naar aanleiding van een incident.
Beroepsproduct CRM Kwaliteit
van zorg
Medicatieveiligheid
Auteur:Su
Opleiding
Studenten
Groepsnu
Tutor: He
Onderwij
Cohort:20
, Inhoud
1. Inleiding..............................................................................................................................................2
1.1 Crew Resource Management........................................................................................................2
1.2 CRM in ziekenhuis Bernhoven......................................................................................................2
1.3 Medicatieveiligheid......................................................................................................................2
1.4 Probleemstelling...........................................................................................................................3
1.5 Vraagstelling.................................................................................................................................3
1.6 Doelstelling...................................................................................................................................3
2. Casusanalyse.......................................................................................................................................4
2.1 Casusbeschrijving..........................................................................................................................4
2.2 Casusanalyse.................................................................................................................................4
2.3 CRM op niveau van individu.........................................................................................................4
2.4 CRM op niveau van het team........................................................................................................5
2.5 CRM op niveau van de organisatie...............................................................................................5
3. Literatuur- en praktijkonderzoek........................................................................................................6
3.1 Literatuuronderzoek.....................................................................................................................6
3.2 Resultaten literatuuronderzoek....................................................................................................6
3.3 Praktijkonderzoek en ‘GO’............................................................................................................7
3.4 Resultaten praktijkonderzoek.......................................................................................................7
3.5 Conclusie......................................................................................................................................7
4. Het verbeterplan................................................................................................................................8
4.1 Macroniveau (organisatie)............................................................................................................8
4.2 Mesoniveau (team).......................................................................................................................8
4.3 Microniveau (individu)..................................................................................................................9
5. Reflectie............................................................................................................................................10
Literatuurlijst........................................................................................................................................11
Bijlage 1 Protocol ‘Het toedienen van geneesmiddelen’......................................................................13
Bijlage 2 Zoekstrategie.........................................................................................................................15
Bijlage 3 Observatielijst praktijkonderzoek..........................................................................................18
Bijlage 4 Interviewvragen.....................................................................................................................19
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