Summary Stress and Management Crisis Notes- Grade 11- Business Notes
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Course
Business Studies
Institution
11th Grade
Delve into the intricacies of Stress, Crisis, and Change Management with this comprehensive document. Unravel the definitions and nuances of stress, understanding its profound impact on productivity, morale, and overall well-being in the workplace. Explore the myriad causes of stress, from heavy wo...
Stress → defined as state of mental/emotional strain resulting from adverse / demanding
circumstances
Management of stress → technique used to help individuals cope with stress in order to
be productive
Crisis Management → the process that a business uses to deal with change and
development within business
Business related crisis → process that B use to manage unplanned situations that occur in
day-to-day operations
Theories Of Change Management → concepts/theories that provide in-depth approach to
organisational change
Stress
meaning
↳ defined as a mental state/emotional strain resulting from negative circumstances
• Strain → hinders ability to remember info and can affect their attention span +
effeciency
• stress → response of the body to anything that requires more action or work than
normal
• Employee that is stress = not able to balance the demands of getting work done vs
work they must do
• Physical + emotional response may be debilitating
↳ result in lower productivity ↳ may cause high levels of absenteeism
• stress → may result in low self-esteem + morale
Causes of stress in B environment
• a heavy workload + unrealistic targets + deadlines aggravated by time pressure
• working long hours without adequate breaks
• shift systems not properly designed and coordinated
• changes in job description + management or in technology
, • working at home to complete tasks not done at the office
• staying up to date with the latest technology
• attending many meetings that take time and do not allow employees to complete their
work tasks during working hours
• work demands that affect employees family and personal life
• inadequate training given to employees
• managers who are not competent and efficient
• job insecurity, bullying and harassment
• conflict with those in the business who have different beliefs and values
• the nature of interpersonal relationships with colleagues
• the frequency of work-related travel
• lack of accountability of employees and managers
• lack of participation in decision-making
• insufficient funds and vacant posts not filled
• unconducive working
• conditions a lack of power and influence
• lack of teamwork and conflict situations amongst employees
Importance of stress management in workplace
① If stress is not managed effectively
↳ absenteeism
↳ poor performance of staff
↳ conflict + grievances and complaints
② Stressed employees are more likely to miss work because they cannot cope + bc of
serious health problems.
③ Managing workplace stress will minimise absenteeism and maintain productivity in the
workplace
④ Workers who suffer from stress often make poor decisions + errors of judgement in
times of crisis → result in unforeseen emergencies
⑤ Grievances or complaints that lead to staff turnover → can be addressed if stress is
well-managed.
⑥ Conflict and interpersonal problems can be avoided if stress is managed at the
workplace.
⑦ Having stressed and tired employees serving the public may lead to
↳ poor service
↳ unhappy customers
⑧ Stressed employees are more likely to cling to the old ways of doing things by
resisting change
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