PGA 3.0 Level 2 Test Questions With 100% Verified Answers
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Course
PGA 3.0
Institution
PGA 3.0
PGA 3.0 Level 2 Test Questions With 100%
Verified Answers
What department is considered the core business unit? - answergolf operation
From a functional perspective, a vendor is what kind of resource? - answerfinancial resource
What must exist for a facility to have a positive culture? - answer...
PGA 3.0 Level 2 Test Questions With 100% Verified Answers What department is considered the core business unit? - answer✔✔golf operation From a functio nal perspective, a vendor is what kind of resource? - answer✔✔financial resource What must exist for a facility to have a positive culture? - answer✔✔resources What would a typical organizational chart of a golf operation show? - answer✔✔staff roles & the relationships between them What is the most likely determinant of the complexity of a facility's organizational chart? - answer✔✔size of facility and number of resources Staff is considered a tangible resource? - answer✔✔true What intangible resource is ke y to enabling and facilitating peak performance? - answer✔✔culture How can facilities foster a positive culture? - answer✔✔open communication and discussion "Identify staffing needs" is ones of the staff management roles in running a golf operation - answe r✔✔true High -performance profiling is a tool that can be used to communicate a uniform set of facility -
wide expectations for all employees - answer✔✔true What should a manager consider when determining the number of employees needed to run an operation? - answer✔✔human resources it will take What is the advantage of asking open -ended questions during the interview process? - answer✔✔lead to unbiased answers Reduced training needs is one of the anticipated benefits of adopting new point of sale system techno logy - answer✔✔false What is the first step in acquiring a new technology -based system? - answer✔✔assess facility needs Why should employees be involved in creating and revising policies or procedures? - answer✔✔encourages staff to buy -in to the guidelines it sets out Promotion is one of the four "Ps" of marketing - answer✔✔true What does the American Marketing Association refer to as a name, term, sign, symbol or design, or combination of them intended to identify the goods and services of a seller? - answer✔✔brand Pace of play policies are an effective means for controlling the demand curve for the use of perishable tee times - answer✔✔true What does yield management allow? - answer✔✔allows facility to maximize the total number of rounds available each day What term would be considered an important metric for monitoring performan ce against budget? - answer✔✔variance What can yield management predict? - answer✔✔demand What is the formula for developing a yield management report for a given period? - answer✔✔rounds played/potential rounds x 100 = yield% Why is monitoring performance considered a two -part process? - answer✔✔metrics and staff service quality What is the yield percentage if a facility sells 180 of 240 available tee times? - answer✔✔75% Managing by walking around is the most effective when organizational protocols are ob served, such as, limiting conversation to their direct reports - answer✔✔false One of the main benefits of the interpersonal management approach to monitoring performance is to ensure policies and procedures are being followed - answer✔✔true Visit regularl y with heads of other departments is an example of managing by waking around as it applies to monitoring operations? - answer✔✔true What is the main objective of behavioral management? - answer✔✔manage employee behaviors What is the focus of the interperso nal management approach? - answer✔✔keeping track of performance and employee behavior Service improvements should be implemented when achievement of anticipated benefits can be measured - answer✔✔true When should organizations respond to variances? - answe r✔✔ASAP, swiftly What employee problem poses the biggest challenge for most managers? - answer✔✔following procedures correctly and to facility standards What could be the cause of "overall poor service" issues? - answer✔✔poor systems, resources, or policie s
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