100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
DVA2602 Exam pack 2024(Questions and answers) $2.50   Add to cart

Exam (elaborations)

DVA2602 Exam pack 2024(Questions and answers)

 75 views  2 purchases
  • Course
  • Institution

DVA2602 Exam pack 2024(Questions and answers) With accurate answers and assurance that they are in the exam.

Preview 4 out of 81  pages

  • May 15, 2024
  • 81
  • 2023/2024
  • Exam (elaborations)
  • Questions & answers
avatar-seller
DVA2602 EXAM
PACK 2024

QUESTIONS AND
ANSWERS
FOR ASSISTANCE CONTACT
EMAIL:gabrielmusyoka940@gmail.com

, 2


 INTRODUCTORY NOTES

 Note 1 : The following workshop tasks are ONLY numbered for easy reference and for
convenience. They do not follow any particular order but can all be used in any order or
one by one as stand-alone exercises, depending on the goal the workshop presenter wishes
those attending the course to achieve.



 Note 2 : Most of the tasks below can be based on your real life and/or your real job.
However, it is not a problem if you "make up" facts that are not the "truth", except where
you are specifically required to use real life details, such as when you are compiling your
CV or designing your business card in.



 Note 3: It is a very good idea during and after this course to find your own examples of
similar documents in the workplace (or in the media, such as Vacant Positions or other
advertisements from newspapers) and to file them in the right places in your lever arch file
so that you can refer back to them later when you need to. For example, most agendas and
minutes can easily be based on existing examples in your work files by keeping the same
format and simply changing the content details.



 Note 4 : When your presenter wants to bring to your attention certain extra notes, or
vocabulary, or tips, this will be done in Vocab, Note or Words of Wisdom boxes, or marked
with certain symbols such you may see under BASICS on the next page (page 3).



 Note 5: All examples in this study guide may be freely consulted but never copied in any
way. Make sure that whatever content you insert into the examples is entirely your own
work!



 Note 6: Whenever you need extra paper on which to take notes or do exercises, feel free to
file blank sheets of paper in between your notes. Take care to number them in such a way as
to be able to return them to their places should you drop your file or something. For
example, this page is numbered 2 (top right hand corner). Number the inserted pages 2.1,
2.2 et cetera; or 2-a, 2-b et cetera, or even 2-i, 2-ii and so on. As long as you understand
your own system, stick consistently to it, and are able to find what you need even when you
are in a hurry, anything goes.

, 3




Words of wisdom:
It is ALWAYS QUICKER to FILE IMMEDIATELY than to SEARCH
LATER!




BASICS
First clean your Brief introductory notes for orientation



gun, or you're  Vocab(ulary) and Note boxes are marked with:  bound
to shoot 
yourself in the Wordpower sections are marked with:


foot!  Learning activities are marked with a candle: 
• Words of Wisdom boxes are shaded grey.



• RULES can be identified from the symbol: 
• Exercises are marked with: 

Points to Ponder: Personal and Professional Conduct

You only ever get one chance to make a 1st impression!

• Does your corner of the work space say who you are even
when you're out?
• Do you care what others think of your city, no matter which
suburb you live in?
• Do you and your working wardrobe send the same message?
• A unfailingly positive attitude will always keep you standing

, 4
• Personal integrity and ethics: Remember Wathinth'
umbhokodo!? Are you a rock, or do you roll around when the
river comes?
• The tradition of ubuntu: Human relations always come first –
Umuntu ungumuntu ngabantu: Man is only human when he is
with and among other human beings.




Table of Contents


MODULE 1 SPOKEN COMMUNICATION

Unit 1.1
Phone conversations and telephone etiquette

Unit 1.2
Telephone messages

Unit 1.3
Voicemails

Unit 1.4
SMSs

Unit 1.5
A simple speech

Unit 1.6
A simple Power Point presentation

Unit 1.7
Explaining to a new colleague how to perform a certain task

Unit 1.8
Explaining a group of school-leavers why you chose your career

Unit 1.9
Explaining to some new colleagues about a home for adult persons with
physical disabilities who are unemployed or partially employed which
was started under the auspices of the Cape Town Municipality

Unit 1.10
Explaining what effective communication is

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller gabrielmusyoka940. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $2.50. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

80364 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling
$2.50  2x  sold
  • (0)
  Add to cart