MIE 330 Exam 1 Study Guide Latest Version Already Graded A

MIE 330 Exam 1 Study Guide Latest Version Already Graded A Human Resource Management (HRM) The policies, practices, and systems that influence employees o Behavior o Attitudes o Performance Employees and customers tend to be more satisfied when... o the companies tend to... Be more innovative Have greater productivity Develop a more favorable reputation in the community Human capital • an organization's employees described in terms of their: o Training o Experience o Judgment o Intelligence o Relationships o Insight The concept of HRM implies that employees are... resources of the employer HRM and Sustainable Competitive Advantage An organization can succeed if it has sustainable competitive advantage HR give organizations advantages because... human resources are valuable, cannot be imitated, have no good substitutes and with needed skills and knowledge are sometimes rare. High-Performance Work System An organization in which technology, organizational structure, people, and processes all work together to give an organization a competitive advantage. Administrative services and transactions Handling administrative tasks (for example, hiring employees and answering questions about benefits) efficiently and with a commitment to quality. Business partner services Developing effective HR systems that help the organization meet its goals for attracting, keeping, and developing people with the skills it needs. To be effective, HR people must understand the business so it can understand what the business needs. Strategic partner Contributing to the company's strategy through an understanding of its existing and needed human resources and ways HR practices can give the company a competitive advantage. For strategic ideas to be effective, HR must understand the business, its industry, and its competitors. Job Analysis Process of getting detailed information about jobs. Job Design Process of defining