CHAA Practice Test Questions with 100% Correct Answers | Latest Version 2024 | Verified

CHAA Practice Test Questions with 100% Correct Answers | Latest Version 2024 | Verified Under Title III of the Americans with Disabilities Act, hospitals are required to do what? (paf, customer experience) - Provide resources to eliminate barriers in communication. What is important when initiating a patient satisfaction survey? (paf, customer experience) - What data measures are required, What data measures are important to day to day management and What data measures are important to the organization's decision-making process. Which are the purposes of any quality improvement program? (paf, customer experience) - To collect data, analyze data and evaluate actions. Which of the following are part of patient satisfaction surveys? (paf, customer experience) - JD Power, Press Ganey and Post-service telephone calls to the patient. Customer service Communication is identified as what? (paf, customer experience) - Exchanging information with the patient. Which are included in a KPI in Patient Access? (paf, customer experience) - Accuracy rate, Patient satisfaction score, Pre-registration rate. What are the three steps to communication? (paf, customer experience) - Encoding, transmission and decoding HEAT stands for? (paf, customer experience) - Hear them out, empathize with the customer, apologize, take responsibility for actions All of the following are ways we communicate. (paf, customer experience) - Body Language, Talking, Facial expressions Compassion and respect can be demonstrated in all of the following ways. (paf, customer experience) - Smiling, Making eye contact and Greeting the patient What is the CMS rule that states that an inpatient stay must cross two midnights to be paid for under Medicare Part A? (paf, regulatory compliance) - Medicare Two-midnight rule Which program is responsible for protecting the integrity of the Hospital and Human Services (HHS) program by detecting and preventing fraud? (paf, regulatory compliance) - OIG An effective compliance level has a minimum of how many levels? (paf, regulatory compliance) - 7 All of the following are part of an effective compliance program. (paf, regulatory compliance) - Performing internal audits, establishing standards, procedures and policies EMTALA is a regulation which protects patient from what? (paf, regulatory compliance) - Not being treating in an emergency due to lack of ability to pay. All of the following are examples of PHI (paf, regulatory compliance) - Patient names and computer IP addresses Meaningful Use is an incentive program to do what? (paf, regulatory compliance) - Increase the adoption of qualified electronic health records. This document is provided to Medicare beneficiaries who are admitted as outpatients receiving observation status that they may have a copayment and co-insurance. (paf, regulatory compliance) - MOON All of the following are examples of fraud and abuse. (paf, regulatory compliance) - Billing for services not rendered, unbundling Which government healthcare program is provided for surviving spouses of veterans killed in the line of duty? (paf, regulatory compliance) - CHAMPVA Tricare provides healthcare to all of the following. (paf, regulatory compliance) - Uniformed service members and families, Survivors and Medal of Honor recipients When a veteran's local VA healthcare center cannot provide service in a timely manner, this program allows the veteran to seek care from the community. (paf, regulatory compliance) - Veterans Choice Medicare is considered a primary payer in all of the following scenarios. (paf, regulatory compliance) - Medicare patient is over 65 and carries a GHP through their current employer with over 300 employees. Medicare patient was in an auto accident and has liability insurance.. The MSP requires that we ask pertinent questions to determine what? (paf, regulatory compliance) - If there are other sources of payment primary to Medicare. What is the form given to Medicare beneficiaries informing them of potential non-coverage of out- patient services? (paf, regulatory compliance) - ABN Which of the following is a reason that organizations seek Joint Commission accreditation? (paf, regulatory compliance) - It enhances community