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M2 explain the importance for an organisation (and its employees) of identifying its training needs
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explain the importance of an organisation (and its employees) of identifying its training needs
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Unit 17: Planning and managing a training programmeM2
In this task I will be explaining the importance of identifying the training needs for Savers Plus
Company and for their employees.
It is vital for Savers Plus company to identify the training needs of their employees and find or design
an appropriate training programme, because it will lead to better performance. The workers will
develop skills that will benefit the company and lead to great performance at the workplace. For
example, the staff will do their job more effectively and will be performing their everyday duties in
more efficient way, benefiting the company and its image. Moreover, the productivity will be
increased when a suitable training is available for the staff. For example, when the skill gaps are
filled, the employees will be more productive which is an advantage for the company and the sales.
When the productivity in the company is increased, the workplace will be more positive
environment that will be motivating for the workers. It is vital for Savers Plus to identify the training
needs as they will improve the customers service they offer, which will improve the reputation of
the company. The brand image will be improved which will lead to popularity and will drive more
customers and sales to the company. For example, when a company is offering good customers
service they will make positive impression into the customers and when the customers are satisfied
they will be talking about the company and recommending it, which will be beneficial for the brand
image. Furthermore, when the training needs are identified and suitable training is offered, the
customers satisfaction will increase which will make more loyal customers and will rise up the profit
of Savers Plus company. For example, when the employees are well trained they will be offering
excellent customers service which will satisfy the clients and make them happy, which is a great
improvement of the reputation and brand image of the organisation and will help them to retain the
customers. As the employees are the main people who ae responsible to increase sales and help to
increase the profit of the company, they will be needing suitable training to meet their
responsibilities effectively. The product knowledge of the staff will go up, which means that they will
be able to help out the customers at any time and answer their questions, which highlights the
professionalism of the employees and will help the company to meet the needs of the customers
and retain more clients. When offering a training plan to their employees, Savers Plus will maintain a
competitive advantage, as they will have people with right and suitable skills who are helping to
develop and improve the company.
Furthermore, identifying the training needs and carrying out training needs assessments is vital as it
will help Savers Plus to create future strategic plans for appropriate training for their employees in
order to improve the position of their organisation and help the business grow and develop
effectively. This is important as it will have positive impact on the company and will help them to
identify performance issues that will require specific training, which is needed for the employees to
fulfil their job role. Moreover, the training is very important in the company in order to develop the
efficiency of the work produced by the employees, as they will be more productive and therefore,
they will be able to help the company to grow and meet their aims.
It is very important that Savers Plus company identifies the training needs of their workforce, as it
will benefit their employees in many ways. For example, the employees will benefit as they will gain
many new and valuable skills, through the appropriate and suitable training programmes for them.
New skills such as using software, new technologies, would be very helpful for the employees in
order for them to learn new skills which will benefit them in their future, for example it will be
positive to include it In their CVs. Moreover, it is vital for the employees to keep their skills up to
date and receive correct training from Savers Plus, so they can work confidently which will help them
to feel confident and comfortable in the work place. Furthermore, it is important for the employees
to get their training needs identified and get suitable training programme for their specific needs as
they will gain more knowledge in different areas and spheres in the working place, which will help
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