BTEC Level 3 National Travel and Tourism Student Book 1
This is the P1 section of the 'Entertainment for Holiday Makers' pack. It is a spider diagram with all the answers with the qualities, skills and everything a entertainer needs!
P6- Factors that contribute to an effective Workplace.
Working as a Children‚As Representative in Travel and Tourism-P5,M3
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PEARSON (PEARSON)
Travel and Tourism
Unit 21 - Entertainment for Holidaymakers
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Ability to deal with customers- Whilst Prepare and delivery of
working you will meet and deal with
many different customers with a range
HAVE YOU GOT WHAT IT TAKES? entertainment- All entertainers need
to be prepared and rehearsed
of needs and you must help and Motivation- You’re on show 24/7 otherwise no customers will want to
provide these i.e. older customers may so you have to stay motivated to watch. For example rehearsing a new
Plan- As an entertainer you have to show 2 weeks before it’s performed
need a helping hand getting up stairs perform i.e. dressing up as a
plan a lot of the activities and the gives them time to prepare and for it
mascot and walking around at
shows. To ensure you fit in all to be perfect to perform.
breakfast
Time rehearsals and activities means you
management- have to plan for it to fit with all other Encourage participation- As a
Energetic- Working
There are many entertainers’ schedules. For example it performer you need to be
days are long but
activities going might mean having a rehearsal at 12 at enthusiastic and make customers
you must keep
on in park so night as that is the only free time. want to join in. An example can
your energy up i.e.
organising and Qualities in the evening be encouraging children and
keeping on time parents to come play a game of
shows still give
is key i.e. shows volleyball by making them laugh
100% energy
starting on times and taking their hands
Persuasive- You must Consistent- Always
persuade customers to deliver the same
take part in activities, standard of
buy products and get performance i.e.
the customers to come evening shows each
Duties
back again i.e.
Professional- As you’re
encouraging adults to
representing the company how Promote corporate
dance and get involved
you come across to customers image- Entertainers
must be appropriate i.e. whilst out will go off and do
of work don’t be loud and Manage resources- When ‘Flash Mobs’ in busy
obnoxious creating or putting on a show places i.e. London to
Performance- Different types of you need to make sure you promote the company
performances you may do; Singing, know what resources you have and get new
Dancing, Acting, Comedy, Magic and and use the ones you have to customers. Another
dressing up as the holiday camps your advantage. An example example is
mascot! would be reuse costumes from entertainers walking
previous shows or adapt ones around in uniform
you have, instead of getting which will make
new ones people stop and look.
Skills Non-verbal communication- Making
sure you’re body language is open so Ensure Health and Safety- Both for Maintain customer service
not folded arms and smiling will make performers and for customers standards- You must ensure you treat
customers feel welcomed and happy. ensuring there is health and safety all customers with respect, care and
Example would be when welcoming in is key. For example make sure all in a positive way and the same as the
new visitors be bubbly and waving with risks are noted before setting up a last customer i.e. if a customer is
Public speaking- Whilst working as an entertainer you a bug smile on your face! game of rounder’s and procedures complaining and is angry, take it all in,
will talk to different aged/ size crowds of people are in place if anything does occur. listen, then find ways to help and
meaning you have to adjust to the people you talk to make it more enjoyable for them.
i.e. crouching down and a happier tone to speak to
children so they don’t feel scared
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