Vous étudiez ou travailler dans le domaine des ressources humaines, ou cherchez simplement à gagner en visibilité dans le monde du travail? Alors ceci est fait pour vous.
Découvrez quels sont les pans essentiels à maîtriser afin d'acquérir d'excellents compétences en recrutement et ainsi v...
,PLAN
1.La communication
2.Le développement personnel
3.Le recrutement
4.Les techniques de vente
5.La gestion de la relation client
6.Les centres d’appels
7.La gestion du stress
,Communication
, Définition
La communication est le moyen qui permet de transférer, partager et diffuser des infor
l’autre à travers la linguistique. Donc, c’est l’émission d’un message vers un récepteur.
Le schéma de la communication
Information 1
Message
Emetteur Récepte
Information 2
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