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IOP3704 Oct 2017 Exam Answers
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IOP3704 Oct 2017 Exam questions and answers
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October/November 2017CRITICALLY DISCUSSION MEDIATION AND CONFLICT RESOLUTION IN SOUTH AND SOUTHERN
AFRICA (25)
DISCUSS THE LABOUR RELATIONS LESSONS LEARNT FROM THE AUGUST 2012 MARIKANA
MASSACRE IN SOUTH AFRICA (25)
EXPLAIN THE VARIOUS TECHNIQUES THAT CAN BE EMPLOYED TO IMPROVE COMMUNICATION
IN THE WORK ENVIRONMENT (25) (CHECK IF ANSWER IS CORRECT)
As a starting point, you should have indicated that Anstey (2008) describes communication basically as a two-
way process. In simple terms, communication takes place when one person sends a message to another, for
example, a manager to a subordinate or vice versa, and the latter then interprets this message. If
communication between trade union members and employer representatives is hostile and unfriendly,
destructive conflict may arise and the relationship between the parties may be impaired. Clearly, then,
communication always takes place in a particular context. This context may, in addition to time and place,
assume a variety of forms, for instance communication between superiors and their subordinates in a work
context; communication between colleagues attending a work-related event in a social context; and
communication by a security guard directed at a large group of strikers picketing in front of an organisation, in
a mass context. From these examples it should be clear that the context in which communication takes place
has considerable influence on the nature of the communication, the content of the message, the medium
through which the communication takes place and the effect that communication will have. The context in
which the communication usually occurs usually determines the status or power base of the communicating
parties which, in turn, affects the spirit (or climate) and the parties’ willingness to receive and respond to the
message.
Anstey (2008) summarises the techniques for improving communication into the following main categories:
establishing a listening environment
improving the communication climate
improving listening skills
improving skills in message transmission
increasing levels of self-awareness
understanding communication networks
general techniques
IDENTIFY AND DESCRIBE THE PURPSOE OF FIVE (5) IMPORTANT ACTS OR LEGISLATIONS
REGLATING TO LABOUR RELATIONS (10)
1. Labour Relations Act The purpose of the Act is to advance economic development, social justice, labour
peace and the democracy of the workplace.
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