Correct Answers
Which of the following is an effective way to deal with change and innovation?
A. Insist on success
B. Increase work rules and hierarchy
C. Copy others' successes
D. Have the courage to follow your ideas
E. Jump right into it
D
Which of the following is NOT a supertrend shaping the future of business?
A. More niche products
B. Traditional companies struggling with radically innovative change
C. Information becoming a competitive advantage
D. Offshore suppliers affecting U.S. business
E. Faster speed-to-market
C
A change that is made in response to arising problems or opportunities is called
A. reactive change.
B. incremental change.
C. proactive change.
D. radical change.
E. process change
A
Which of the following is an example of a proactive change?
A. Ciara's staff is unhappy about the long hours they have been working and several of them quit
before Mary knows there is a problem.
B. Ciara cannot get permission to hire another person until her group misses several deadlines.
C. Ciara's group sent a product that was nearing its launch date back to the drawing board based on a
competitor's superior new offering.
D. Ciara explores 探索 improvements in bonus structures with her staff
D
Wal-Mart's implementation of RFID, a type of technology that allows it to improve inventory tracking,
is an example of a(n) ______ change.
A. reactive
B. incremental
C. proactive
D. responsive
E. radical
C
Which of the following is an example of a force for change originating outside the organization?
A. Productivity issues
B. Conflict management
C. Structural reorganization
D. Absenteeism
E. Social pressures
E
, The invention of a machine to make plastic corks for wine bottles has severely affected companies
that produce traditional cork. This is an example of a(n) ______ change.
A. market
B. social & political
C. demographic
D. technological
E. economic
D
The increasing diversity of the American workforce is an example of a(n) ______ change.
A. demographic
B. market
C. social & political
D. political
E. economic
A
Inside forces for change include which of the following?
A. Domestic competition
B. Turnover
C. Advancements in automation
D. Immigration
E. Recession
B
Arizona Pottery is having a difficult time finding inexpensive labor, which it attributes to an unfriendly
climate toward Hispanics since the passage of tough illegal immigration legislation in that state. This is
an example of a(n) ______ change.
A. market
B. employee
C. social and political
D. technological
E. economic
C
With the recession and the accompanying high levels of unemployment, La Russo's Italian Ice has had
its choice of employees to support its growth. This is an example of a(n) ______ change.
A. market
B. social or political
C. arbitrary
D. technological
E. demographic
A
Recently many older workers who had planned to retire soon decided to keep working longer. This is
an example of a(n) ______ change.
A. social or political
B. arbitrary
C. demographic
D. economic