C715 Pre-Assesment questions and answers

Employees A and B work together on the same project team. When the team faces a complex problem, the team leader usually asks B to generate alternative solutions for the team to consider. Experience has shown that B is more likely to take initiative, to set ambitious goals, and to feel that the team can effectively influence its environment. Employee A tends to do well on jobs that are routine, is plagued with self doubt, and feels that the team is largely powerless over its environment. Employee A exhibits negative core self evaluation, and employee B exhibits positive core self evaluation. Employee B was upset by Employee A's behavior at the department's planning meeting. Which factors will influence Employee B's perception in this situation? Situation, target, and perceiver A person is broadminded, courageous, and forgiving. Which type of values are these? Instrumental values An employee enjoys having a large span of responsibility and is motivated to do well because of personal feelings. Which kind of reward is this? Intrinsic reward Which theory of motivation focuses on 5 levels of needs, and further separates those needs by lower-order needs and higher-order needs? Maslow's Hierarchy of Needs Theory Manager A supervises 10 district units with 100 employees and receives $100,000 in compensation. Manager B supervises 5 district units with 50 employees and also receives $100,000 in compensation. Manager A is upset by this relationship and is looking for a new job. Which theory explains A's motivation to look for a new job? Equity theory A manager challenged an employee to produce an average of 24 assemblies each day for a week. This production goal was higher than the employee had ever achieved during any week. The manager gave the employee a tally sheet to mark after each assembly was completed. Considering the goal-setting theory of motivation, the manager was counting on which factors to influence the employee to achieve the production goal? Specificity and feedback Which stage of the five-stage group development model is characterized by developing close relationships and cohesiveness? Norming What defines a set of expected behavior patterns attributed to a person occupying a given position in a social unit? Group role Which type of group is defined by the organization's structure? Formal group Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness? Physically isolate the group To resolve a conflict between the department staff and the janitorial staff, the department head informs the department staff of a new policy prohibiting the eating of food at the desk. Which type of conflict resolution technique does this represent? Authoritative command What is an advantage of a group that is not very cohesive? When performance norms are low, productivity may be higher than in a cohesive group. Which term describes the tendency for individuals to expend less effort when working collectively than when working individually? Social loafing What is a strength of group decision making? Increased diversity of views Which statement is true about work teams? Members of the group generate positive synergy through coordinated effort.