Pub Admin Exam 1 || All Answers Are Correct 100%.

what is legitimacy? correct answers property of an authority or institution that leads people to feel an authority or institution is entitled to be deferred to and obeyed what does legitimacy lead people to do? correct answers defer how do organizations build legitimacy? correct answers having the publics interest in mind. what is a reservoir of support? correct answers when something bad happens you can argue that it was just that person. does the public trust you? what will happen without a reservoir of support? correct answers small bumps will bring the company down and reinforce what public thought badly about the organization what is discretion? correct answers when someone chooses between x and y discretion is what correct answers policy instrumental approach to legitimacy correct answers outcome based, performance based, hard to achieve, might do more harm or good procedural approach to legitimacy correct answers public interest, implement fair process, sees you pursuing gooood What are the four pillars? correct answers fairness and consistency of rule application, voice and representation in the process, transparency and openness in process, impartiality and unbiased decision making what is bureaucracy? correct answers a system of government in which most of the important decisions are made by state officials rather than by elected representatives. webers bureaucratie model (control v. discretion) correct answers told what your job was and you do it what is centralization? correct answers Degree to which decision-making authority is restricted to higher levels of management in an organization what are drawbacks of centralization? correct answers farther away you are from being served- less responsive, might not know what's best for them what is decentralization? correct answers decision making authority is given to lower levels in an organizations hierarchy-closer to the public drawbacks of decentralization? correct answers inconsistent implementation across organization, same facts can have different outcomes-ruins legitimacy