100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
Previously searched by you
Previously searched by you
logo
Knowledge Management - Summary 2019 - including notes of the lectures. $3.77
Add to cart
Quickly navigate to
Preview
  2.  
  3. Tilburg University (UVT)
  4.  
  5. Knowledge Management & Societal Innovation Planning

Summary

Knowledge Management - Summary 2019 - including notes of the lectures.

 6 purchases
  • Course
  • Knowledge Management & Societal Innovation Planning
  • Institution
  • Tilburg University (UVT)
  • Book
  • Knowledge Management in Theory and Practice

This is a summary conducted on basis of the book Knowledge Management in Theory and Practice of Dalkir. It includes Chapter 1, 2, 3 and 5 of the "Knowledge" part. Including the notes made during the lectures. Updated: innovation part.

Last document update: 5 year ago

Preview 4 out of 36  pages

Document information

  • No
  • H1, h2, h3, h5, h9/h10
  • May 13, 2019
  • May 29, 2019
  • 36
  • 2018/2019
  • Summary

Subjects

  • dalkir
  • knowledge management
  • information management
  • rutkowski
  • km

Connected book

book image

Book Title:

Author(s):

  • Edition:
  • ISBN:
  • Edition:

Written for

  • Tilburg University (UVT)
  • Master Information Management
  • Knowledge Management & Societal Innovation Planning
All documents for this subject (1)

Seller

avatar-seller
darykr

Reviews received

Available practice questions

Knowledge types

Flashcards 6 Flashcards
Free 1 sales
Flashcards 6 Flashcards
Free 1 sales

Some examples from this set of practice questions

1.

Declarative

Answer: know-about

2.

Procedural

Answer: Know-how

3.

Causal

Answer: Know-why

KM Cycles theory

Flashcards 4 Flashcards
Free 1 sales
Flashcards 4 Flashcards
Free 1 sales

Some examples from this set of practice questions

1.

Zack KM cycle

Answer: This model is an information-processing model: - Refinement is crucial one - it may be physical (e.g. migrating from one medium to another) or logical (restructuring, relabelling, indexing, and integrating.) - readily usable knowledge object - by storing the content more flexibly for future use.

2.

The McElroy KM Cycle

Answer: life cycle that consists of the processes of knowledge production and knowledge integration, with a series of feedback loops to organizational memory, beliefs, and claims and the business-processing environment. o Clear step where knowledge is evaluated

Content preview

Knowledge Management & Societal Innovation Planning - 2019




Index
Lecture 1 – Knowledge Management in Theory and Practice (Chapter 1 + 2) ................... 2
Lecture 2 – Knowledge Sharing (Chapter 5) ............................................................................. 11
Lecture 3 – Selected Knowledge Management models (Chapter 3) ................................... 16
Lecture 4 – Evaluating Knowledge Management (Chapter 9)............................................... 22
Lecture 5 – Knowledge, Innovation and Creativity: Highway to business........................ 26
Lecture 6 – Waves, disruption and responsbible innovation ............................................... 33




Reading: Dalkir, K. (2018). Knowledge Management in Theory and Practice, 3rd Edition
Group assignment 30% - Exam 70% (Essay, MCQ)




1

, Knowledge Management & Societal Innovation Planning - 2019


Lecture 1 – Knowledge Management in Theory and Practice (Chapter 1 + 2)
dsd
Part 1: Constructs and Definitions

Knowledge management (KM) is the process managing the knowledge and information of an organisation to gain competitive
advantage.

Knowledge management solutions have proven to be most successful in the capture, storage, and subsequent dissemination of
knowledge that has been rendered explicit—particularly lessons learned and best practices.

The focus of intellectual capital management (ICM) is the content of value, on knowledge assets primary, whereas KM has a
broader content focus.

A good definition of knowledge management incorporates both the capturing and storing of the knowledge perspective, together
with the valuing of intellectual assets:

KM is the systematic coordination of an organization’s people, technology, processes and organizational structure in order to
add value through reuse and innovation. This coordination is achieved through creating, sharing and applying knowledge as
well as through feeding the valuable lessons learned and best practices into corporate memory in order to foster continued
organizational learning.

Some typical knowledge management objectives are to:

• Facilitate a smooth transition from those retiring to their successors who are recruited to fill their positions.
• Minimize loss of corporate memory due to attrition and retirement.
• Identify critical resources and critical areas of knowledge so that the corporation “knows what it knows and does it
well—and why.”
• Build up a toolkit of methods that can be used with individuals, with groups, and with the organization to stem the
potential loss of intellectual capital.

From Data to Knowledge

• Data – measurable, objective records, facts (e.g. it is -9 C degrees outside)
• Information – meaningful analysed data but only within context (e.g. it can get cold in winter in Montreal)
• Knowledge – subjective, prescriptive, contradictory (e.g. I feel cold today, I remember)

Comparison of Tacit (Implicit) and Explicit (Semantic) Knowledge

• Tacit – Embedded in the human mind through experience and jobs. Difficult to articulate and put into words (e.g.
emotions, experience). “Tacitness” is a property of the knower: what is easily articulated by one person may be very
difficult to externalize by another. 80% of the organization knowledge is tacit (embedded in the mind).


• Explicit – Content that has been captured in some tangible form (e.g. images, words, recordings, reports). 20% of the
organization knowledge is explicit (already codified).


Tacit (Implicit) Knowledge Explicit (Semantic) Knowledge

Ability to disseminate, to reproduce, to access, and to
Ability to adapt, to deal with new and exceptional situations
reapply throughout the organization, to teach, to train.

Expertise, know-how, know-why and care-why. Ability to Ability to organize, to systematize, to translate a vision in a
collaborate, share a vision. mission, statement, into operational guidelines

Coaching and mentoring to transfer, experiential Transfer of knowledge via products, services, and
knowledge on a one-to-one, face-to-face basis. documented processes.




2

, Knowledge Management & Societal Innovation Planning - 2019


What are the knowledge types?




What did IT to our brain?

• Knowledge creation
• Knowledge storage/retrieval
• Knowledge transfer
• Knowledge application

Why is KM important today?

KM is a response to the challenge of trying to manage this complexity amidst information overload.

It is absolutely essential to record as much context (metadata) as possible when managing knowledge, such as Historical
context, Technological context and Legal context.

• First Generation: large consulting companies that realized that their primary product was knowledge and that they
needed to inventory their knowledge stock more effectively (due information overload), where intranet and internal KM
systems where implemented: If we only knew what we know – IT

• Second Generation: growing awareness of the importance of human and cultural dimensions of knowledge
management as organizations pondered why the new digital libraries were entirely devoid of content (“information
junkyards”) and why the usage rate was so low. If we only knew who knows about – PEOPLE

• Third Generation: devoted to context, narrative, and content management.
If we could only organize our knowledge – CONTENT

What are the three types of analytics?

- Descriptive Analytics, which use data aggregation and data mining to provide insight into the past and answer:
“What has happened?” Explicit

- Predictive Analytics, which use statistical models and forecasts techniques to understand the future and answer:
“What could happen?” – Tacit/ explicit

- Prescriptive - Analytics, which use optimization and simulation algorithms to advice on possible outcomes and
answer: “What should we do?” - explicit/implicit

What is a Business Data citizen?

A person who create, generate and support business decision-making, using business domain knowledge and data science
tools and models. His primary job function is outside the field of statistics and analytics. The business data citizen works in any
of the business domain juxtaposed to the information/data domains within organizations, companies or firms.

Organizational amnesia or forgetting

“Create vague story for the things that are not having the knowledge.”


3

, Knowledge Management & Societal Innovation Planning - 2019


What is Knowledge Management (conclusion)?

- KM is the systematic, explicit and deliberate building, renewal and application of knowledge to maximize and
enterprise’s knowledge-related effectiveness and returns from knowledge assets (K. Wiig).

- KM is the process of capturing a company’s collective expertise wherever it resides: in databases, on paper,
in people heads – and distributing it to wherever it can help produce the biggest payoff (Hibbard).

- KMA systematic approach to manage the use of information in order to provide a continuous flow of knowledge to the
right people at the right time enabling efficient and effective decision making in their everyday business
(Payne & Britton, 2010).

- It is the attempt to recognize what is essentially a human asset buried in the minds of individuals and leverage it into
an organizational asset that can be accessed and used by a broader set of individuals on whose decisions the firm
depends.
KM applies systematic approaches to find, understand and use knowledge to create value (O’Dell)

KM is the explicit control and management of knowledge within an organization aimed at achieving the company’s objectives

KM is the formalization of and access to experience, knowledge, and expertise that create new capabilities, enable superior
performance, encourage innovation and enhance customer value




4

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller darykr. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $3.77. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

68175 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 15 years now

Start selling
$3.77  6x  sold
  • (0)
Add to cart
Added