In deze samenvatting kan je de leerstof van het vak 'Soft Skills' vinden. Dit vak is gegeven in Creative Media Management (UCLL campus Proximus). Door deze samenvatting ben ik geslaagd op het examen.
,INHOUDSOPGAVE
MODULE 1 – INTRODUCTIE....................................................................................................................5
1. WAT ZIJN JOUW KERNWAARDEN?..................................................................................................5
2. WAT ZIJN SOFT SKILLS?...................................................................................................................5
2.1. HARD SKILLS VS SOFT SKILLS....................................................................................................5
2.2. DE BELANGRIJKSTE SOFT SKILLS VOLGENS ANN MERCIER.......................................................5
2.3. GETUIGENIS 1 – STUDENTE......................................................................................................6
2.4. GETUIGENIS 2 – HR-BUSINESSPARTNER...................................................................................6
MODULE 2 – ZELFINZICHT......................................................................................................................7
1. WIE BEN IK?....................................................................................................................................7
2. WANNEER HEB IK NU ZELFINZICHT?...............................................................................................7
3. HOE BESCHRIJF IK MEZELF?............................................................................................................7
4. WIE BEN JIJ?....................................................................................................................................7
5. VOORKEUREN, COMPETENTIES & TALENTEN..................................................................................8
6. BIG 5 PERSONALITY.........................................................................................................................8
6.1. INZICHTEN BIG 5......................................................................................................................8
6.1.1. ANALYSE............................................................................................................................8
6.1.2. MOGELIJKE LINK GENDER – STUDIE..................................................................................9
7. INZICHTEN ONDERZOEK..................................................................................................................9
MODULE 2 – EMOTIES (EXTRA).............................................................................................................10
1. OMGAAN MET EMOTIES...............................................................................................................10
2. DEFINITIE VAN EMOTIE.................................................................................................................10
3. SOORTEN EMOTIES.......................................................................................................................10
4. THE POWER OF POSE....................................................................................................................11
5. TIPS OM TE ONTSPANNEN BIJ ANGT OF PANIEK...........................................................................11
MODULE 3 – PROFESSIONELE ATTITUDE..............................................................................................12
1. ATTITUDE VS PERSOONLIJKHEID...................................................................................................12
2. EEN ATTITUDE KAN JE LEREN........................................................................................................12
3. WAT IS EEN PROFESSIONELE ATTITUDE.........................................................................................12
4. STELLINGEN..................................................................................................................................13
5. DE DON’TS....................................................................................................................................15
6. DE DO’S.........................................................................................................................................15
MODULE 4 – GROEIMINDSET...............................................................................................................16
1. FIXED VS GROEIMINDSET..............................................................................................................16
2. DE BOUWSTENEN VAN EEN GROEIMINDSET................................................................................17
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, 2.1. AANPASSINGSVERMOGEN.....................................................................................................17
2.2. EEN LERENDE INGESTELDHEID...............................................................................................18
2.3. ONDERNEMEND DENKEN......................................................................................................18
3. GROEIMINDSET EN NEUROPLASTICITEIT......................................................................................18
4. SMART-DOELEN STELLEN..............................................................................................................19
5. GROEIMINDSET VS FIXED MINDSET OP KANTOOR........................................................................19
MODULE 5 – COMMUNICATIE..............................................................................................................20
1. INLEIDING.....................................................................................................................................20
1.2. JE COMMUNICEERT ALTIJD....................................................................................................20
1.3. COMMUNICATIE IS EEN COMPLEX PROCES............................................................................21
1.4. ÉÉN BOODSCHAP, MEER BETEKENISSEN................................................................................22
2. ACTIEF LUISTEREN.........................................................................................................................23
2.1. VERSCHIL IN REFERENTIEKADER............................................................................................24
2.2. STREOTYPEN EN VOOROORDELEN BEÏNVLOEDEN DE COMMUNICATIE.................................25
3. WAARNEMING (EN PERCEPTIE)....................................................................................................26
3.1. PERCEPTIES BEÏNVLOEDEN DE COMMUNICATIE....................................................................27
3.2. WE VORMEN ALLEMAAL PERCEPTIES....................................................................................28
3.3. PERCEPTIES OVER JEZELF MANAGEN.....................................................................................29
MODULE 6 – NON-VERBALE COMMUNICATIE......................................................................................30
1. JE KAN NIET NIET COMMUNICEREN.............................................................................................30
1.2. SOORTEN HANDDRUKKEN.....................................................................................................30
1.2. SPIEGELEN..............................................................................................................................31
1.3. REFERENTIEKADERS...............................................................................................................31
1.4. COMMUNICATIESTIJLEN........................................................................................................31
2. CONCLUSIE....................................................................................................................................31
MODULE 7 – FEEDBACK........................................................................................................................32
1. WAT IS FEEDBACK.........................................................................................................................32
1.2. 2 SOORTEN FEEDBACK...........................................................................................................32
1.3. NEGATIEVE FEEDBACK GEVEN IS MOEILIJK............................................................................32
1.4. WEERSTAND TEGEN NEGATIEVE FEEDBACK...........................................................................33
1.4. FEEDBACK GEVEN EN ONTVANGEN.......................................................................................33
1.5. ‘IK’ – BOODSCHAP BIJ HET GEVEN VAN FEEDBACK................................................................33
1.6. JE JOHARI-VENSTER...............................................................................................................34
1.7. FEEDBACK IS NODIG VOOR PERSOONLIJKE GROEI.................................................................34
MODULE 8 – CONFLICTHANTERING......................................................................................................35
3
, 1. WAT IS EEN CONFLICT...................................................................................................................35
1.1. WAT SPEELT ACHTERLIGGEND BIJ EEN CONFLICT?.................................................................35
1.2. CONFLICTEN EN COMMUNICATIE..........................................................................................35
1.3. SOORTEN CONFLICTEN..........................................................................................................36
1.4. CONFLICTHANTERING............................................................................................................37
1.5. ESCALATIELADDER VAN GLASL...............................................................................................37
1.6. DE-ESCALEREN.......................................................................................................................37
1.7. FOCUS OP KANSEN.................................................................................................................38
MODULE 9 – TEAMWERK.....................................................................................................................38
1. 5 VALKUILEN BIJ GROEPSWERK.....................................................................................................38
2. WAAROM IS VERTROUWEN BELANGRIJK?....................................................................................39
3. 5 FRUSTRATIES VAN TEAMWORK..................................................................................................39
MODULE 10 – CREATIVITEIT..................................................................................................................40
1. MISVATTINGEN OVER CREATIVITEIT..............................................................................................40
2. DEFINITIE VAN CREATIVITEIT.........................................................................................................40
2.1. OUT OF THE BOX DENKEN......................................................................................................40
2.2. TIPS OM OUT OF THE BOX TE DENKEN..................................................................................41
2.3. PROBLEEMOPLOSSEND DENKEN............................................................................................41
2.4. VISUELE TECHNIEKEN.............................................................................................................41
2.5. SOORTEN PROBLEEMOPLOSSERS...........................................................................................42
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