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AQA A level business 3.4 Exam Quiz Study Guide
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AQA A level business 3.4 ExamQuiz Study Guide
Define Operation management: - Answer>> The
process of organising a business's resources in order to
supply consumers with goods and services
e.g. of Operation manegment x2 - Answer>> Managing
the supply chain
Monitoring quality
Define Operations objectives - Answer>> The specific
goals set in relation to the production of goods and
services that will enable a company to achieve its
corporate objectives
Types of operational objectives (x6) - Answer>> Costs
Quality
Speed of response and flexibility
Dependability
Enviromental objectives
Added value
Outline operational objective: Cost - Answer>> Of the
supply chain , of labour and investment in capital
Outline operational objective: Quality - Answer>> Of raw
materials , the production process and the finished goods
,Outline operational objective: Speed of response and
flexibility - Answer>> Ability of a firm to cater with non -
standard orders / changes in demand
Operational objective: Dependability - Answer>> Ability
to meet fulfil orders to specification and on time
Outline operational objective: Enviromental objectives -
Answer>> Such as minimising waste and cutting
emissions
Outline operational objectives: Added value - Answer>>
Increasing the difference between the cost of raw
materials and the selling price
Added value formula - Answer>> Selling price - cost of
materials
Internal influences on operational decisions and objectives
(x2) - Answer>> Finance
People
Internal influences on operational decisions and
objectives: Finance e.g. (x2) - Answer>> Budget
cost minimisation targets
Internal influences on operational decisions and
objectives: People e..g.(x5) - Answer>> Skill level of
staff
, training
Staff turnover
Soft HRM vs hard HRM
External influence on operational decisions and objective
(PESTLE) x3 - Answer>> Technological
Competitors
Social
External influences on operational decisions and
objectives: Technological e.g. (x4) - Answer>> Internet
e - commerece
Stock managment
automation
External influences on operational decisions and
objectives: Competitors e.g. (x3) - Answer>>
Benchmarking
Innovation
R&D
External influences on operational decisions and
objectives: Social e.g. - Answer>> Ethical consideration
of manufacturing abroad
Define labour productivity - Answer>> A measure of
operational performance that assesses the average output
of each worker
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