QDM Expert Exam Flashcards ( Answered )

QDM Expert Exam Flashcards ( Answered ) Which of these options applies to QDM? 1 Only my FedEx Opco uses it 2 Only my department uses it 3 Nobody uses it 4 QDM applies to all functions and activities - ANS QDM applies to all functions and activities The 1-10-100 Rule says that every dollar spent doing things right the first time avoids - ANS $100 for the failure The QDM Principle Measure, Measure, Measure involves measuring... - ANS failures, variation, and success Which principle addresses waste reduction and/or elimination - ANS Optimize Business Performance Which type of activity is the customer willing to pay for - ANS value-added activity Which action does not embody the Be Scientific Principle - ANS Following your gut instinct Which tool is used in a quality improvement project and states the business objectives - ANS QAT Charter Which tool will help determine the scope of my project - ANS SIPOC What tool will help me gain insight into customer expectations - ANS Voice of Customer (VOC) What tool helps link projects to strategic objectives regarding customer relationships - ANS Customer Corridor You should always pilot your solution to ensure it performs as expected - ANS False A diagram used to brainstorm causes of a failure and sort the causes into categories - ANS Fishbone Way of brainstorming that helps to dig beyond initial observations of a problem's cause - ANS 5 Whys Which step is not a part of the Launch phase of ABLE 1 Prepare an implementation plan 2 Define a control plan 3 Build understanding 4 Launch a full-scale implementation - ANS Build understandin Which is not a component of a control plan 1 Flow Chart 2 Evaluation Metrics 3 Performance Goals 4 Contingency/Action Plans - ANS Flow Chart How much a measure deviates from the norm over time - ANS Variation A graph that pictures the degree of variation in a process - ANS Run Chart If your targets aren't achieved you should return to the Assess phase and restart - ANS False Repacking equipment to move storage is an example of what type of activity - ANS Non-value add What type of activ