FLETC BOP Final Exam with Correct Solutions 2024

FLETC BOP Final Exam with Correct Solutions 2024 Intervene, take responsibility for resolving the situation, Get both sides of the story - Answer -What responsibilities do a correctional workers have to keep conflicts from escalating? Maintain eye contact, Attentive posture positioning and body language Follow the speaker verbally You silence effectively - Answer -What are the four main points to remember about communicating attention while you listen? Sit or lean forward, Keep still, Be aware of the look on your face - Answer -Your overall body language makes a big difference and encouraging someone to talk to you what are some key things to remember? Paraphrasing and reflecting - Answer -What to techniques is involved in responding During the convo - Answer -When does paraphrasing occur? At the end of the conversation - Answer -When does summarizing occur? Rephrasing the message in your own words - Answer -What is paraphrasing? Deals with emotions - Answer -What is reflecting? Way to go about getting information from someone - Answer -What is probing? Identify an area that needs to be explored further Use open ended questions and statements to probe for additional information - Answer -What are the do's in probing? A brief statement highlighting the main points of discussion in feeding them back to the other party for clarification - Answer -What is summarizing? Explore optionsIdentify resources Settle on an action plan