Straffen en belonen: een goede mix van proactief en reactief handelen? ................................................................................. 2
Inleiding .......................................................................................................................................................................................... 2
Belonen als alledaags voorbeeld van proactief handelen? ............................................................................................................. 2
Straffen als alledaags voorbeeld van reactief handelen ................................................................................................................. 3
Verbindend en geweldloos communiceren als uitgangspunt voor proactief en reactief handelen............................................. 4
Inleiding .......................................................................................................................................................................................... 4
Wat is geweldloze communicatie ................................................................................................................................................... 4
De 3 takken binnen geweldloze communicatie .............................................................................................................................. 4
zelf-empathie .............................................................................................................................................................................. 4
empathisch luisteren .................................................................................................................................................................. 4
empathisch uitdrukken/openheid .............................................................................................................................................. 5
Het proces van geweldloze communicatie...................................................................................................................................... 5
Concreet aan de slag met de ‘nieuwe autoriteit’....................................................................................................................... 9
zelfbeheersting en vastberaden aanwezigheid met behulp van de ‘bladwijzers’ ........................................................................... 9
ondersteuning door ‘documentatie, uitwisseling en de publieke opinie’...................................................................................... 10
volharding en aanwezigheid door ‘herstelacties’ ......................................................................................................................... 10
aanwezigheid door het verhogen van ‘de waakzame zorg’.......................................................................................................... 11
ondersteuning en volharding met behulp van ‘de aankondiging’ ................................................................................................ 12
volharding en ondersteuning door ‘de sit-in of de zitstaking’....................................................................................................... 13
samengevat .................................................................................................................................................................................. 13
WEGGRO Klashouden, een mix van proactieve en reactieve maatregelen 1
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