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Samenvatting - Gespreksmodellen
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Complete samenvatting gespreksmodellen op basis van de PowerPoints, de cursus en mijn eigen lesnotities
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SAMENVATTINGGESPREKSMODELLEN
,Studente: Aurélie Maes
Klasgroep: 2B222
INHOUDSTAFEL
INLEIDING........................................................................................................................... 3
1. Het nut van emoties.................................................................................................... 3
2. Gespreksvaardigheden in het omgaan met emoties....................................................3
3. Weerstand of wrijving.................................................................................................. 3
MODEL 1: GEWELDLOZE (OF VERBINDENDE) COMMUNICATIE............................................5
1. Context........................................................................................................................ 5
a) De giraf en de jakhals............................................................................................... 5
2. Principes...................................................................................................................... 6
Principes....................................................................................................................... 6
3. Stappenplan................................................................................................................ 6
STAP 1: JE WAARNEMING DELEN...................................................................................6
STAP 2: HET GEVOEL BENOEMEN.................................................................................6
STAP 3: DE (ONVERVULDE) BEHOEFTE UITSPREKEN.....................................................6
STAP 4: VERZOEK DOEN............................................................................................... 7
MODEL 2: SLECHTNIEUWSGESPREK....................................................................................9
1. Schets model............................................................................................................... 9
2. Principes: algemene adviezen bij het voeren van slechtnieuwsgesprekken................9
3. Stappenplan................................................................................................................ 9
STAP 1: DE VOORBEREIDING........................................................................................9
STAP 2: DE INTRODUCTIE VAN HET GESPREK OF DE ONTHAALFASE............................9
STAP 3: DE SITUATIE – OF CONTEXTSCHETS.................................................................9
STAP 4: DE CONFRONTATIE........................................................................................10
STAP 5: DE VERWERKING........................................................................................... 10
STAP 6: DE PROBLEEMVERKENNING EN -OPLOSSING.................................................10
STAP 7: DE FOLLOW-UP.............................................................................................. 10
MODEL 3: OPLOSSINGSGERICHT WERKEN........................................................................11
1. Het oplossingsgericht werken....................................................................................11
2. Krachtige vragen in een oplossingsgericht gesprek...................................................12
1. Vragen naar doelformulering..................................................................................12
2. De schaalvraag....................................................................................................... 13
3. De mirakelvraag..................................................................................................... 13
MODEL 4: MOTIVERENDE GESPREKSVOERING (MGV).......................................................14
1. Inleiding..................................................................................................................... 14
2. De basisprincipes van het model (MGV)....................................................................14
a) Samenwerking........................................................................................................ 14
b) Aanvaarding (acceptatie).......................................................................................14
c) Evocatie.................................................................................................................. 15
1
, Studente: Aurélie Maes
Klasgroep: 2B222
d) Mededogen............................................................................................................. 15
3. Stappenplan.............................................................................................................. 15
STAP 1: ENGAGEREN OF DE RELATIE AANGAAN.........................................................15
STAP 2: FOCUSSEN..................................................................................................... 15
STAP 3: ONTLOKKEN (VAN VERANDERTAAL)..............................................................15
STAP 4: PLANNEN....................................................................................................... 17
MODEL 5: HERSTELGERICHT WERKEN..............................................................................18
1. Definitie..................................................................................................................... 18
2. Herstelvragen............................................................................................................ 18
3. Belang van een bemiddelende en neutrale houding als SW’er..................................18
4. Stappenplan.............................................................................................................. 19
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