________ helps you rate how well each design attribute addresses a customer
requirement
PDPC - Selection Matrix - Multivoting - None of the Above - ANSNone of the Above
A ____________ helps converts customer requirements to design attributes for a
process/product - ANSQFD
A control chart can be used to: - ANSMonitor the degree of variation in a process
Judge whether or not a process is statistically in control
Find and correct problems in an ongoing process
All of the above
A diagram used to brainstorm causes of a failure and sort the causes into categories -
ANSFishbone
A graph that pictures the degree of variation in a process - ANSRun Chart
A variable that can contribute to the outcome of an experiment as known as what? -
ANSIndependent variable
After seeing a discrepancy between the contractor and architects specs of the room,
Ben should - ANSBe professional when speaking to parties involved
At FedEx, QDM, the _______, and Customer Loyalty are building blocks for our culture
- ANSPurple Promise
At which stage of team evolution are mistakes considered "learning" - ANSForming
Brainstorming and multivoting goes hand-in-hand with what assessment planning tool -
ANSSelection Matrix
Common Cause Variation is: - ANSNatural fluctuations of data inside the control limits
How much a measure deviates from the norm over time - ANSVariation
Identifying and removing core constraints is an example of - ANSSystems thinking
If your targets aren't achieved you should return to the Assess phase and restart -
ANSFalse
, Is it possible for a system to have no constraints? - ANSNo
Just prior to administering your survey to your intended audience, you should -
ANSConduct a trial run
Lily sorted pkgs during each hour of her shift, what is the median:
42,48,45,43,57,51,61,48 - ANS48
Paul can tell with just a glance if a tool is missing. What QDM tool is he using -
ANSVisual Management
Repacking equipment to move storage is an example of what type of activity - ANSNon-
value add
Select the general form of a linear regression equation *Y = b0 + b1^2 (X-N) *Y = b0 +
b1 (X)^2 *Y = b0 + b1 (X) *Y = b0^2 + b1 (X-N) - ANSY = b0 + b1 (X)
Significance level is indicated by which symbol - ANSα
System-level measurement measuring the rate at which an org brings money in by
selling products - ANSThroughput
Systems thinking is an inherent part of which QDM Principle - ANSOptimize Business
Performance
The 1-10-100 Rule says that every dollar spent doing things right the first time avoids -
ANS$100 for the failure
The basic assumption of the Normative-re-education approach is that - ANSPeople
want to go with the flow
The Charter is an output from the ASSESS Phase and what project management
process - ANSInitiating
The duties of a facilitator include - ANScommunicating, resolve conflict, procuring, and
motivating
The environmental-adaptive change management approach should be used in which
condition - ANSWhen radical change is necessary
The ordering of run combinations to reduce the effect of uncontrollable variables is
known as - ANSRandomization
The outcome of an experiment is known as what? - ANSDependent variable
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