CHAPTER 1
CAREERS IN THE AUTOMOTIVE INDUSTRY
REVIEW QUESTIONS
Short Answer
1. List at least five different types of businesses that hire technicians. Describe the types of work these businesses
handle and the advantages and disadvantages of working for them.
2. Name the different ways to gain work experience while you are a student.
3. Explain the implied difference between someone who is called a mechanic and one who is called an automotive
technician.
4. Explain the basic requirements for becoming a successful automotive technician.
Multiple Choice
1. Which of the following have had a significant impact on the automotive industry?
a. Emission laws
b. Electronics
c. New technologies
d. All of the above
2. Individuals often begin a career as an automotive technician in a new car dealership by ___, which is a good way for
a new technician to become familiar with the vehicles sold at the dealership.
a. working at the parts counter
b. performing new car prep
c. being a service advisor
d. serving as the lead tech
3. Technician A says a hybrid vehicle uses two different power sources. Technician B says a hybrid vehicle may use
either a gas engine or electric motor to drive the wheels. Who is correct?
a. Technician A
b. Technician B
c. Both A and B
d. Neither A nor B
4. The government-mandated warranty that specifically covers the catalytic converter(s) and engine control module
is the ___.
a. Federal Emissions Defect Warranty
b. Federal Powertrain Warranty
c. Federal Emissions Performance Warranty
d. Extended Federal Exhaust Warranty
5. Which of the following is typically included in a scheduled preventive maintenance program?
a. Oil and filter changes
b. Coolant and lubrication services
c. Replacement of filters
d. All of the above
6. In a large new car dealership, the individual who oversees the operation of the service department, parts de -
partment, and body shop is the ___.
a. service manager
b. service director
c. shop foreman
d. parts manager
7. Repair work performed on vehicles still under the manufacturer’s warranty is usually performed by ___.
a. independent service shops
, b. dealerships
c. specialty shops
d. Either A or B
8. Which of the following businesses perform work on only one or two automotive systems?
a. Dealerships
b. Independent service shops
c. Specialty shops
d. Fleet service departments
9. Normally, whose job is it to greet the customer and complete the repair or work order?
a. Service manager
b. Parts manager
c. Automotive technician
d. Service advisor
10. Technician A says that all an individual needs to do in order to become certified by ASE in a particular area is to
pass the certification exam in that area. Technician B says that the questions on an ASE exam often force the test
taker to choose between two distinct repair methods. Who is correct?
a. Technician A
b. Technician B
c. Both A and B
d. Neither A nor B
11. To be successful, today’s automotive technician must have ___.
a. an understanding of electronics
b. the ability to repair and service mechanical systems
c. the dedication to always be learning something new
d. All of the above
12. A technician must have a minimum of ___ year(s) of hands-on work experience to get ASE certification.
a. 1
b. 2
c. 3
d. 4
13. An experienced technician who passes all eight basic ASE automotive certification tests is certified as a(n) ___.
a. automotive technician
b. master automotive technician
c. service manager
d. parts manager
14. Technician A says battery warranties are often prorated. Technician B says some warranties have a deductible.
Who is correct?
a. Technician A
b. Technician B
c. Both A and B
d. Neither A nor B
15. Wholesale auto parts stores that sell aftermarket parts and supplies to service shops and the general public are
called ___.
a. warehouse distributors
b. mass merchandisers
c. jobbers
d. freelancers
16. Ongoing technical training and support is available from ___.
a. aftermarket parts manufacturers
b. auto manufacturers
,c. online resources
d. All of the above
, CHAPTER 2
WORKPLACE SKILLS
REVIEW QUESTIONS
Short Answer
1. What type of information should go into your employment plan?
2. Explain three types of pay systems used for technicians.
3. What should be included in the three main paragraphs of a cover letter?
4. If you decide that leaving your job is the best way to relieve stress at work, describe the steps you should take to
end your employment.
5. Describe the seven basic steps for logical diagnosis.
6. List the characteristics of a good resume.
True or False
1. True or False? When you feel stress from your job and also feel that the situation will not change, you should seek
employment elsewhere.
2. True or False? When you are filling out an application, you should make it clear how much you want to be paid.
3. True or False? Critical thinking is the art of being able to judge or evaluate something with bias or prejudice.
4. True or False? The business you decide to work for will pay for all of the benefits you receive.
5. True or False? A technician on the flat-rate system is paid for how long he or she spends working on a particular
job.
Multiple Choice
1. Which of the following is not a recommended step for accurate diagnosis of a problem?
a. Gather as much information as you can about the problem.
b. Thoroughly define the problem.
c. Replace system components and identify the cause of a problem through the process of elimination.
d. Research all available information and knowledge to determine the possible causes of the problem.
2. Which of the following behaviors does not show that you are a responsible person?
a. Having set goals and priorities in your work and personal life.
b. Showing a willingness to follow rules, regulations, and policies.
c. Showing a willingness to share the consequences of your mistakes with others.
d. Using ethical reasoning when making decisions.
3. Which of the following is not the right thing to do when you are being interviewed for a job?
a. Show up looking neat and in the clothing more formal than what you would wear on the job.
b. Think carefully about your responses before answering questions.
c. To avoid saying too much or offending the interviewer, answer as many questions as you can with a simple
yes or no.
d. Listen closely to the interviewer and look at the interviewer while he or she talks.
4. Which of the following is not a characteristic of a good employee?
a. Reliable
b. Responsible
c. Overly sociable
d. Loyal
5. Applicant A goes to a quiet place immediately after an interview and reflects on what just took place. Applicant B
sends a letter of thanks to the interviewer if he has not heard back from the employer within 2 weeks. Who is do -
ing the right thing?
a. A only
b. B only
CAREERS IN THE AUTOMOTIVE INDUSTRY
REVIEW QUESTIONS
Short Answer
1. List at least five different types of businesses that hire technicians. Describe the types of work these businesses
handle and the advantages and disadvantages of working for them.
2. Name the different ways to gain work experience while you are a student.
3. Explain the implied difference between someone who is called a mechanic and one who is called an automotive
technician.
4. Explain the basic requirements for becoming a successful automotive technician.
Multiple Choice
1. Which of the following have had a significant impact on the automotive industry?
a. Emission laws
b. Electronics
c. New technologies
d. All of the above
2. Individuals often begin a career as an automotive technician in a new car dealership by ___, which is a good way for
a new technician to become familiar with the vehicles sold at the dealership.
a. working at the parts counter
b. performing new car prep
c. being a service advisor
d. serving as the lead tech
3. Technician A says a hybrid vehicle uses two different power sources. Technician B says a hybrid vehicle may use
either a gas engine or electric motor to drive the wheels. Who is correct?
a. Technician A
b. Technician B
c. Both A and B
d. Neither A nor B
4. The government-mandated warranty that specifically covers the catalytic converter(s) and engine control module
is the ___.
a. Federal Emissions Defect Warranty
b. Federal Powertrain Warranty
c. Federal Emissions Performance Warranty
d. Extended Federal Exhaust Warranty
5. Which of the following is typically included in a scheduled preventive maintenance program?
a. Oil and filter changes
b. Coolant and lubrication services
c. Replacement of filters
d. All of the above
6. In a large new car dealership, the individual who oversees the operation of the service department, parts de -
partment, and body shop is the ___.
a. service manager
b. service director
c. shop foreman
d. parts manager
7. Repair work performed on vehicles still under the manufacturer’s warranty is usually performed by ___.
a. independent service shops
, b. dealerships
c. specialty shops
d. Either A or B
8. Which of the following businesses perform work on only one or two automotive systems?
a. Dealerships
b. Independent service shops
c. Specialty shops
d. Fleet service departments
9. Normally, whose job is it to greet the customer and complete the repair or work order?
a. Service manager
b. Parts manager
c. Automotive technician
d. Service advisor
10. Technician A says that all an individual needs to do in order to become certified by ASE in a particular area is to
pass the certification exam in that area. Technician B says that the questions on an ASE exam often force the test
taker to choose between two distinct repair methods. Who is correct?
a. Technician A
b. Technician B
c. Both A and B
d. Neither A nor B
11. To be successful, today’s automotive technician must have ___.
a. an understanding of electronics
b. the ability to repair and service mechanical systems
c. the dedication to always be learning something new
d. All of the above
12. A technician must have a minimum of ___ year(s) of hands-on work experience to get ASE certification.
a. 1
b. 2
c. 3
d. 4
13. An experienced technician who passes all eight basic ASE automotive certification tests is certified as a(n) ___.
a. automotive technician
b. master automotive technician
c. service manager
d. parts manager
14. Technician A says battery warranties are often prorated. Technician B says some warranties have a deductible.
Who is correct?
a. Technician A
b. Technician B
c. Both A and B
d. Neither A nor B
15. Wholesale auto parts stores that sell aftermarket parts and supplies to service shops and the general public are
called ___.
a. warehouse distributors
b. mass merchandisers
c. jobbers
d. freelancers
16. Ongoing technical training and support is available from ___.
a. aftermarket parts manufacturers
b. auto manufacturers
,c. online resources
d. All of the above
, CHAPTER 2
WORKPLACE SKILLS
REVIEW QUESTIONS
Short Answer
1. What type of information should go into your employment plan?
2. Explain three types of pay systems used for technicians.
3. What should be included in the three main paragraphs of a cover letter?
4. If you decide that leaving your job is the best way to relieve stress at work, describe the steps you should take to
end your employment.
5. Describe the seven basic steps for logical diagnosis.
6. List the characteristics of a good resume.
True or False
1. True or False? When you feel stress from your job and also feel that the situation will not change, you should seek
employment elsewhere.
2. True or False? When you are filling out an application, you should make it clear how much you want to be paid.
3. True or False? Critical thinking is the art of being able to judge or evaluate something with bias or prejudice.
4. True or False? The business you decide to work for will pay for all of the benefits you receive.
5. True or False? A technician on the flat-rate system is paid for how long he or she spends working on a particular
job.
Multiple Choice
1. Which of the following is not a recommended step for accurate diagnosis of a problem?
a. Gather as much information as you can about the problem.
b. Thoroughly define the problem.
c. Replace system components and identify the cause of a problem through the process of elimination.
d. Research all available information and knowledge to determine the possible causes of the problem.
2. Which of the following behaviors does not show that you are a responsible person?
a. Having set goals and priorities in your work and personal life.
b. Showing a willingness to follow rules, regulations, and policies.
c. Showing a willingness to share the consequences of your mistakes with others.
d. Using ethical reasoning when making decisions.
3. Which of the following is not the right thing to do when you are being interviewed for a job?
a. Show up looking neat and in the clothing more formal than what you would wear on the job.
b. Think carefully about your responses before answering questions.
c. To avoid saying too much or offending the interviewer, answer as many questions as you can with a simple
yes or no.
d. Listen closely to the interviewer and look at the interviewer while he or she talks.
4. Which of the following is not a characteristic of a good employee?
a. Reliable
b. Responsible
c. Overly sociable
d. Loyal
5. Applicant A goes to a quiet place immediately after an interview and reflects on what just took place. Applicant B
sends a letter of thanks to the interviewer if he has not heard back from the employer within 2 weeks. Who is do -
ing the right thing?
a. A only
b. B only
