WGU C394 : POST ASSESSMENT QUESTIONS AND ANSWERS.2024

Thomas, a user, reports that his mobile device is not working properly. When you research the issue, you discover that he accidentally deleted all the data of his device. What has most likely occurred on his mobile device? Each correct answer represents a complete solution. Choose all that apply. A) Adjust device settings. B) Perform a soft reset. C) Perform a hard reset. D) Perform a factory reset. Answer - Perform a hard reset Perform a factory reset You receive a call from the customer. Your radio is on and you are in the process of eating your lunch. What should you do? Transfer the customer's call to a co-worker. Get the customer's contact information and call them back later. C) Turn off your radio, stop eating, and listen to your customer. D) Continue what you are doing while talking to the customer. Answer - Turn off your radio, stop eating, and listen to your customer Thomas, a technician, has the company's iPad that will be used for storing private data and photos of clients. He needs to protect the integrity of the data on this device. What should he do?