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BU121 Final Exam (Operations_Sustainability, Negotiations, Human Resources)
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BU121 Final Exam (Operations_Sustainability, Negotiations, Human Resources)
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BU121 Final Exam(Operations/Sustainability, Negotiations,
Human Resources)
What is design planning? - ANS-The development of a plan to convert an idea to a
product
What are the 3 key decisions in design planning? What are some considerations within
that? - ANS-1. Design a product line : balancing production requirements with customer
preferences (integration with marketing)
2. Estimating Capacity : too little capacity wastes opportunity (you'll lose your
customers), too much capacity wastes money (unused resources, inventory costs etc)
3. Evaluating technology options: high initial costs + low operating vs low initial + high
operating
What are the 4 major variables to consider when choosing facility location? - ANS-1.
Proximity to major customers (think about why car manufacturers build factories near
major markets)
2. Availability and cost of labour (outsourcing to China?)
3. Cost of construction and operation (land, materials, taxes, environmental regulations
etc etc)
4. Access to key resources (transportation, ocean, railroads, natural resources)
What are the 3 different kinds of facility layouts? Give a short description of each -
ANS-1. Process layout: the facility is different based on different tasks that need to
performed on different items. For example, at a car repair shop, there's a wheel
alignment section of the facility. At a hair salon, there's a place for washing your hair.
2. Product layout : aka an assembly line, every product undergoes same operation I the
exact same sequence. Best for high volume
3. Fixed position layout : when large products are produced (think idk the titanic LMAO)
What is supply chain management? - ANS-It's the coordination of members of the
suppliers channel, from raw material suppliers all the way to retailers.
What are MRP and ERP systems? - ANS-MRPs are used for inventory control, they
allow you to figure out exactly how many parts you need for the demand, and its all
computerized.
, ERP systems are MRPs but even better. They also help companies up and down the
supply chain coordinate their activities so everyone knows what everyone needs and
when everyone needs it.
What is a critical path in scheduling? - ANS-The critical path is the longest path of linked
activities in any process. Think of how a car's manufacturing process is, each and every
step from getting frames to doors to windows all the way to the car makes up their
critical path.
Why is inventory management so important? - ANS-Frees up a lot of cash because
inventory can take up a lot of your cash flows
What are the 2 main benefits to quality control? - ANS-1. Reduces defects
2. Better utilize your resources
What is a value stream map? - ANS-The process of drawing out your supply chain and
looking at what activities are being done all the way from your raw material person to
your retailer
Which functional area is the most integrated with the others? And why? -
ANS-Operations. How you deliver all that value you created through marketing is
through great operations. And the biggest part of your cost structure is through
operations. And all your employees are performing the operation.
For manufacturing businesses, raw materials are things like oil, energy, lumber etc. Do
service businesses have raw materials? and if yes, what are they? - ANS-Service
businesses do have raw materials. These raw materials are people with unsatisfied
needs or their possessions that require care
Manufacturing business produce products, service businesses perform the service.
What does this change? - ANS-When you perform a service, your customers are
looking at things like:
1. How fast
2. How courteous
4. How clean
5. How nice?
5. How friendly
etc etc etc
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