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Servicenow Csa Exam Flashcards Questions And Answers With Verified Solutions
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Servicenow Csa Exam Flashcards Questions And Answers With Verified Solutions
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Servicenow Csa Exam Flashcards Questions An d Answers With Verified Solutions What is a metric - ANSWER✔✔ A metric is used to measure and evaluate the effectiveness of IT service management processes Service Catalog components - ANSWER✔✔ Record producers, items, variables, order guides, workflows Knowledge Management S ervice Portal sorting - ANSWER✔✔ Views: sorts by number of article views. Newest: sorts by the date created or updated. Alphabetical: sorts alphabetically by the article Short description field. Relevancy: sorts by relevance to the search term. Business rules - ANSWER✔✔ A business rule is a server -side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried. Use business rules to accomplish tasks like automatically changing values in form fields when certain conditions are met, or to create events for email notifications and script actions. UI actions - ANSWER✔✔ UI actions include the buttons, links, and context menu items on forms and lists. Configure UI actions to make the UI more interact ive, customized, and specific to user activities. Administrators and users with the ui_action_admin role can define UI actions. Client scripts - ANSWER✔✔ Client scripts allow the system to run JavaScript on the client (web browser) when client -based events occur, such as when a form loads, after form submission, or when a field changes value. UI Policy - ANSWER✔✔ UI policies dynamically change the behavior of information on a form and control custom process flows for tasks. Service Catalog Items - ANSWER✔✔ Items are the building blocks of the Service Catalog including: > Hardware > Software > Services Service Catalog Variables - ANSWER✔✔ Provide Questions to help the requester specify what item, option, or service to order Service Cata log Variable Sets - ANSWER✔✔ A modular unit of variables that can be shared between catalog items Record Producers - ANSWER✔✔ A record producer is a specific type of catalog item that allows end -users to create task -based records, such as incident records, from the service catalog. Table ACL rules - ANSWER✔✔ Table ACL rules are processed in the following order: Match the table name. For example, incident. Match the parent table name. For example, task. Match any table name (wildcard). For example Field ACL rules - ANSWER✔✔ Field ACL rules are processed in the following order: Match the table and field name. For example, incident.number. Match the parent table and field name. For example, task.numb er. Match any table (wildcard) and field name. For example, *.number. Match the table and any field (wildcard). For example, incident.*.The benefits of buying summaries with Stuvia:
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