Medical Office Procedures - Final Exam Review 2024 Questions and Answers 100% Pass

Medical Office Procedures - Final Exam Review 2024 Questions and Answers 100% Pass What are the qualities that make a great MOA? - Correct Answer ️️ -Effective communication skills, Good organizational ability, fast and accurate keyboarding skills, Sound understanding of medical terminology and anatomy, excellent medical machine transcription skills, knowledge of basic computer programs and software billing systems, ability to multi-task, ability to work efficiently on an individual basis as well as part of a team. List the SMART Goals? - Correct Answer ️️ -Specific, Measurable, Attainable, Realistic, Timely What is customer Service? - Correct Answer ️️ -The process of ensuring customer satisfaction with a product or service. Define Confidentiality - Correct Answer ️️ -Keeping personal private information private What are some pieces of information that should be kept confidential? - Correct Answer ️️ -All health information Names, birthdates, OHIP #'s, address, phone number, any data in the file that is not publicly known/available Patient files Conversations Why should you know the responsibilities of your co-workers? - Correct Answer ️️ -So you can step in and performs those duties if the need arises. Have an understanding of what they are doing as part of the team What are examples of allied Health Professions? - Correct Answer ️️ -Acupuncturist, Chiropractor, EEG Technician, ECG Technician, Massage Therapist, Medical Administrative Assistant and Ward Clerk, Medical Billing and Coding, Medical Records Technologist, Medical Office Administrator/Manager, Clinical Laboratory Technician, Medical Technologist, What are 5 tips for Stress Management? - Correct Answer ️️ -Exercise regularly Eat a balanced diet Get enough sleep Set realistic goals Be organized Change what you have control over Keep focused Identify sources of conflict Maintain a sense of humor Try not to overreact Learn to say NO Why is effective communication with patients and families important? - Correct Answer ️️ -Your interaction sets the tone for the office visit Communication will influence how comfortable the patient feels in your practice. What is the communication Cycle? - Correct Answer ️️ -The communication circle involves an exchange of messages through verbal and nonverbal means. Source, Message, Receiver, Feedback What are the stages of life? - Correct Answer ️️ -Infant Toddler Preschooler School age Adolescence Young, middle, old adult Describe Maslow's Hierarchy of needs - Correct Answer ️️ -basic, safety love and belonging, esteem, self actualization. Not all people are at the same place on Maslow's hierarchy of human needs. To communicate effectively with a person, you need to understand what he or she is deficient in. Define Positive Communication: - Correct Answer ️️ -Communication promotes the patient's comfort and well-being Define negative Communication - Correct Answer ️️ -Inhibits communication. Define Verbal Communication - Correct Answer ️️ -words spok