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C720 Philosophers
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Exam of 1 pages for the course 2400 Final Exam Study Guide at 2400 Final Exam Study Guide (C720 Philosophers)
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C720 PhilosophersPHILIP CROSBY - ANS-"DO IT RIGHT THE FIRST TIME"
"QUALITY IS FREE"
IMPORTANCE OF CONSIDERING ALL COSTS OF QUALITY
CONCEPT OF ZERO DEFECTS AS A MEASURABLE OBJECT
JOSEPH JURAN - ANS-PARETO PRINCIPAL
FOCUS ON CUSTOMER'S PERCEPTION OF QUALITY
QUALITY PLANNING, CONTROL, & IMPROVEMENT
COST OF QUALITY
FITNESS FOR USE
W. EDWARDS DEMING - ANS-14-POINT QUALITY PLAN
SYSTEM CAUSES DEFECTS NOT EMPLOYEES
MODIFIED PLAN-DO-CHECK-ACT TO PLAN-DO-STUDY-ANALYZE
ENDORSED ELIMINATION OF FEAR IN THE ORG
FOCUSED ON STATISTICAL PROCESS CONTROL
ISHIKAWA - ANS-FISHBONE CHART (CAUSE & EFFECT DIAGRAM)
TEAMWORK IS ESSENTIAL FOR QUALITY LEADERSHIP
SHEWART - ANS-CREATED PLAN-DO-CHECK-ACT
GOLDRATT - ANS-THEORY OF CONSTRAINTS
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