(WGU D469) BUS 3890 Quality, Continuous Improvement, and Lean Six Sigma Objective Assessment
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Course
Business
Institution
Western Governers University
(WGU D469) BUS 3890 Quality, Continuous Improvement, and Lean Six Sigma Objective(WGU D469) BUS 3890 Quality, Continuous Improvement, and Lean Six Sigma Objective(WGU D469) BUS 3890 Quality, Continuous Improvement, and Lean Six Sigma Objective
Quality, Continuous
Improvement, and Lean Six
Sigma
Objective Assessment Guide
Q&A
2024
,1. Multiple Choice: Which of the following is a key principle of Lean Six
Sigma?
A) Reduction of process variation
B) Increase in process complexity
C) Decrease in customer satisfaction
D) Expansion of supplier base
Correct Answwer: A) Reduction of process variation
Rationale: Lean Six Sigma focuses on improving process efficiency by
reducing variation, which can lead to defects and inefficiencies.
2. True/False: Continuous improvement in Lean Six Sigma is only focused
on manufacturing processes.
Answwer: False
Rationale: Continuous improvement applies to all areas of an
organization, not just manufacturing, and aims to enhance processes
through incremental changes.
3. Fill-in-the-Blank: The _______ is a graphical tool used in Six Sigma to
identify potential causes of a problem.
Correct Answwer: Fishbone Diagram
Rationale: The Fishbone Diagram, also known as the Ishikawa diagram,
helps in identifying many possible causes for an effect or problem and
sorts ideas into useful categories.
, 4. Multiple Choice: In the context of Quality Management, 'Poka-Yoke'
refers to:
A) A type of control chart
B) A Japanese term for continuous improvement
C) An error-proofing technique
D) A method for demand forecasting
Correct Answwer: C) An error-proofing technique
Rationale: 'Poka-Yoke' is a Japanese term that means 'mistake-proofing'
and is used to design processes in a way that prevents errors.
5. True/False: The 5S methodology originated from Total Quality
Management (TQM) principles.
Answwer: False
Rationale: The 5S methodology originated in Japan and is a workplace
organization method that uses a list of five Japanese words: seiri, seiton,
seiso, seiketsu, and shitsuke.
6. Fill-in-the-Blank: The process of determining the critical path in project
management is known as _______.
Correct Answwer: Critical Path Method (CPM)
Rationale: The Critical Path Method (CPM) is a step-by-step project
management technique for process planning that defines critical and
non-critical tasks.
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